Very disappointed with the service provided by the older lady who works in the shop.
I was already getting served by one of the young ladies who are very polite and extremely helpful.
The more mature grumpy lady just jumped in and took over and was rude to me and the younger member of staff who was in complete control of my order.
Whilst the young lady found my order on the till, the older lader could not and put it through as something completely different which meant I was charged £1/90p more.
I questioned this as I need the receipt for business purposes which had a completely different item on it at 90p£1 more and I was told "ach it's just 90p/£1 more".
I'd just like to add that every other times I've been in I've been treated politely, professionally and with extremely welcome by the younger staff and the opposite by the mature grumpy lady with a "I'm in charge complex" with a very unwelcome attitude.
A real shame as it would of been a very pleasant place to take guests. I've had experience with retail stores though not my actual job just a sideline and I'd certainly not employ this trumped up person and I feel sorry for her polite , helpful,welcoming coworkers.
I would never wish anyone to fail the complete opposite but unfortunately with my knowledge in retail I can't see this place lasting very long ,due to high prices and not providing in my opinion the correct items for locals living in the village, no newspapers (mad even if selling at a loss) will lose lots of add on item business from locals ,workers and farmers from the area. The footfall for this kind of business isn't in the Cawdor area year round.
I do wish you well but coming from this area and seeing and knowing what works, unfortunately the initial interest and footfall will slowly...
Read moreI've passed this cafe/deli multiple times over the years, but until today had never stopped.
Thanks to a friend being waylaid I finally had an excuse to pop in and have a coffee while I waited for them.
A nice clean, bright and well stocked deli shop, with a good choice of foods to have along with a well made flat white. Probably the best Bakewell tart that I've had.
I had a quick chat with the new owner who was very welcoming and chatty. I honestly thought he had been doing this for years, but had only taken over the business a couple of months back.
Well...
Read moreYeah, the shop was alright, had nice food. But, I was much more impressed by the door! The door had a metal handle that was nice and cold from the winter air and really easy to turn! 😮 As I was opening the door, it slid ajar smoothly and fluently, then a bell attached to the door rang to notify the staff.
I mean, if you're willing to put SO MUCH EFFORT into making the door as easy-to-use as possible, you know the shop is going to be good. 🚪 🚪🚪
After opening and closing the door a couple times,...
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