Flying Scotsman — Restaurant in Scotland

Incredibly awful experience during my first visit here last night. Went in at around 5pm with my 10 year-old to get out out the cold. Tried to order hot chocolates and chips and was told my daughter couldn't stay while having just chips. Explained my daughter was autistic and was really limited with food, and there was nowhere else open nearby, but we were refused service. They said chips alone did not constitute a meal and she'd have to order from the kids menu. The manager and employee were Incredibly unhelpful and unaccommodating. I would have even appreciated them offering to ring it up as a sausage and chips or whatever but no alternative was offered. Just downright refusal of service.

A group of lovely men even offered to pay for us and questioned the employee on their policies on my behalf. My daughter and I left quite upset and embarrassed.

Later posted on our local fb group and all the comments were filled with identical stories of them refusing to serve families, even those with babies who could not even eat solids! So this definitely isn't a one-off.

Manager refused to show me licensing laws which would specify what constituted a "meal" and refused to give me anything with the company name on or write it down for me when I asked the complaints procedure. AVOID...

Had gotten a meal in here the other day and i never liked it so I kindly returned it. I even apologised for returning as the manager made me feel as if i was in the wrong for not liking this. I didnt want to offend her so i kept my opinion to myself of the taste. She played on my words. The manager had also said once I returned my food "What do you want to do then?".

For starters; I shouldn't be feeling bad for apologising. She also told me to keep quiet because she doesn't want her other customers hearing me say that the burgers are bad. Horrible manager. So bullying and it wasn't worth the trip. In other resturaunts where the food isnt to standard, I get offered a refund and a fresh new meal. Here i am paying for something far less the value of what i paid for because I felt bad. A customer should never be put in...

Came in after my baby shower with my friends and was refused water and a coke because we didn’t have ID? Never heard this rule before and went to the lord of the isles where we were all served without ID. My mum works in a pub and also said that this isn’t a rule.

Was told we were allowed a soft drink if we ordered food? So ordering a bowl of chips made us over 18? Never heard anything so stupid in my life.

A woman with short haired stood at the bar staring at us the full time we were in.

First and last time I’ll be in there.

It was four in the afternoon and we were refused SOFT DRINKS despite being 25 years old. Didn’t take ID out as we weren’t drinking and didn’t think it would matter and it hasn’t mattered with Wetherspoons.

Worst...