GG’s Coffee Shop & Sports Lounge — Restaurant in Scotland

Visited GG's Coffee Shop at The Gailes earlier this week with a colleague for lunch. We both opted for burgers, and my colleague ordered a salad which was supposed to include walnuts. Unfortunately, the salad arrived without them. When I initially raised the issue with a staff member, she was polite but seemed a bit unsure about how to handle it, offering no real solution.

At this point, my colleague, already having a rough day, was becoming understandably frustrated. Fortunately, Amy, the manager wearing a black suit (whose badge indicated she was in training), noticed our situation and stepped in promptly. She immediately took control, reassured us, and quickly had a fresh salad with the correct ingredients brought to our table.

Amy's ability to handle the situation professionally and calmly turned our experience around completely. She even took a moment to chat with us about our work, which was a thoughtful personal touch that made us feel valued.

We also had a lovely interaction with an Irish staff member who was friendly and attentive throughout our visit.

Amy might be new to GG's, but it's clear she's already proving herself to be an excellent asset to the team. We'll definitely return, thanks to the outstanding customer service...

I like GGs but a couple of improvements would make it 5 stars all day long. Please have staff approach customers when they enter, don't keep us waiting forever, the last few times I've been they look over but so much as acknowledge us - it drives me daft. I know they are busy but most of the time we arrive there are 2 or 3 of them doing very little behind the counter. Even if they could call over to say someone will be with you soon. Next up - please find another way for the driving range customers to go. It's not a nice experience when you're trying to relax and have food and drinks having them troop through with their clubs (love golf so no hate here). Finally PLEASE start selling scones, you're the only coffee venue in the world that doesn't sell them, oh and put the sugar back on the table, one packet of sugar with my coffee isn't going to cut it and I hate having to ask for more. Still love...

We really enjoyed our experience at GG's, We hadn't booked a table so to find that there was limited availability for a table was completely understandable, the staff managed to get us a table in the sports lounge and was very apologetic which there was no need but we appreciated the apology, we were grateful that he managed to get us a table. Really enjoyed our food and waiters and waitresses could not have been nicer, we also got takeaway sweet treats, of which the lady with blonde hair got all of that sorted for us departing. Overall really nice facilities, food and staff.

Well done to all staff at GG's seems like a great team. Hopefully the weather is nice enough that we can enjoy and drink and a bite to...