Il Capo Italian Ristorante & Bar — Restaurant in Scotland

My friends brought me here on Saturday night for my 40th birthday dinner. My fave restaurant, Guidis, being unavailable :( they booked here as I’d been before pre-covid and enjoyed lunch. At 6pm we were on our way when a man called my friend to check we were still coming because he needed the table back for 8pm!! This was first we knew if this. On a Saturday night 🙄 so there goes our idea of dinner and drinks/cocktails for the evening. Arrived approx 20 mins late seated and placed order. Food was nice (not guidis) but lovely all same. And a lot more expensive than guidis!!! My carbonara was bland, oily and sauce had separated from the pasta. My chicken Milanese looked like a special fish from chippy!!

We were rushed through full meal. Asked at quarter to 8 if we had time for dessert. The waitress says yes but the boy (manager) was stood at pass tapping his watch at her. I could see this but my friends couldn’t. I stated dessert didn’t matter as we didn’t want to feel even more rushed. We were offered a seat upstairs to finish our drinks but then this was recanted as the tables were now taken so had to leave!!! The waitress encouraged us to take bottle wine and my friend who had a glass merlot was also encouraging her to take a bottle which is odd if there not even time for 3 courses.

My friend went to speak to the manager. As from the phone conversation till now his manner wasn’t friendly at all. At no point was he apologetic or understanding about the situation and that it’s important to tell anyone at time of booking if there is a time slot. This is understanding at xmas, Mother’s Day even Easter Sunday etc. but a Saturday night?? An authentic Italian restaurant allows for wine to be enjoyed with your meal, not being rushed and allowing for even a coffee at end of meal. This isn’t the case here. It’s a cattle market of getting as many people in and out taking money and patting himself on back!

Upon us paying the bill he came to table to say he’d taken the bottle of wine off bill and proceeded to lift the bottle from the wine cooler to check that it wasn’t empty!! Also at this point he proceeded to state it wasn’t fair on HIM that we were seeing his point of view!!! The cheek £160 for 2 courses rushed and we are supposed to listen to his sob story 😆

Point is this. When running a restaurant and busier than usual due to other places being closed you must take variables into account. People run late for a variety of reasons. Doesn’t mean they deserve any less attention and good service. Other things may also happen like food taking longer to come out of kitchen, food being returned (because my friends medium steak was slightly over done but she ate it anyway as we were being reasonable about time) however if it was sent back we would still have been eating at 8pm! People eat out esp since covid to catch up, chat, enjoy company, good food and wine. Not to be told eat up and get out!!

2 hour time slots reminds you of covid days and everyone is done with that carry on. Think of guest experience, return custom and good recommendations than just packing as many as you can.

Manager needs better customer service training as it could have been managed much better where we still left at 8pm but happy. Seems more of a situation where daddy bought him a restaurant and let him...

Very dissatisfied with quality and quantity of food delivered. Called to collect, was told sorry no,only order through Just Eat, and then charged 3.00 delivery,and 50p service charge,

Absolutely overpriced in every aspect. Asked for penne arrabiata with chicken, and no chicken in carton, this is why I prefer to collect, and don't understand why we can't.

Overall order came to 30.00 inclusive of delivery for two. Food was bland, probably due to not having the chicken i requested, and to be spicy, also had a portion of chips was a very small carton for 2 people in my opinion.

I have visited restaurant on many occasions,but will never order for take away. For this money I will get better value elsewhere..

Thanks for the Limited response to my original complaint,however you never answered any of my initial questions of why I cannot collect? Why such a high delivery?, and why a service charge?. And why is quantity and quality of food poor?

I have supported most local restaurants throughout the pandemic, but I am now forever seeing an increase in additional costs, which is very poor, and will push people to stop using local restaurants.

Has covid made the quality and quantity poor?. No. But it's simply a way of recouping more and more profit from the consumer. I actually rave about this restaurant as being one of the best in the Region,and sent many friends to the establishment.

As a customer, I expect value for money,and promote places I visit, will this experience stop me from visiting?, No, but I am making you aware that your delivery process is not simply good enough,hence I said I will never order again, your response saying I will send you another section of a meal is below my expectations, as for me the meal was ruined as both me and my partner were so dissatisfied with what we received as a meal from your...

Unsure if the restaurant has changed ownership since we last visited . Service was great, starters were tasty. Mains was a Capo burger. And steak tagliatelle. Burger was delicious however the chicken that in the burger had a very weird taste and was like leather to the point I tasted it and had to spit it out. My tagliatelle had a taste of liquid detergent and was far too spicy. We complained about the chicken and the waitress returned and informed us it was "fresh and had been chargrilled" We then had desserts which were amazing and 2 coffees. I had a liqueur coffee and my husband a flat white. The coffees were like dishwater. When the waiter asked if we had enjoyed out coffees I replied no. He apologised . A final bill of £86 which included, starters , 2 wines, 2 cokes , mains and desserts which is in par with other restaurants . We won't return though. Lovely atmosphere but the food wasn't up...