We visited for the first time yesterday as had heard good reviews for this place. Booked a table for 1 30 but arrived at 1 o'clock so we could sit outside in the sun to have a drink before our meal. We sat 20 minutes before they took our drinks order and at 1.30 we still didn't have our drinks so we went to our table and asked for our drinks to be brought there. The drinks finally arrived at 1.45 and we placed our meal order at the same time. We were still waiting for our food at 2.30 so asked how much longer it would be. Food arrived 5 minutes later and it was piping hot and we all agreed the food was excellent but the service shocking! I think it was the manager who took our payment and when he asked if we had enjoyed our meal we said yes we had but it was a shame about the time we had waited. He replied that they had been caught out by the weather and that he was sorry but it was just circumstances! Not really the response we expected when we had booked our table and not just turned up unexpectedly. An apology explaining the delay or even an offer to get us more drinks while we were waiting for our meal would have been nice but we were just ignored for an hour until our food was finally brought out. The young lady that took our order and brought our drinks and food to the table was very pleasant but let down badly by the rest of her team who need to learn that keeping people waiting an hour and not communicating with them and then brushing off their comments about delays is not the way customers expect to be treated