Masterchef Glasgow — Restaurant in Scotland

I ordered a veggie burger to collect there and I received a burned burger that gave me stomachage for two days and the burger was inside a container with a burned hole on it! And that's not all, I was charge with a £4 deliver when I went to collect my order! More expensive than other takes away restaurants and bad quality, I'll never come back here.

Edited due to MasterChef's answer:

With your answer you show perfectly what kind of shop you are, one that is not polite with the customers! I made my order by phone, with deliver include (I live 5 minutes driving from your "restaurant") but after 45 minutes waiting at home for our order, my husband went to collect them. My husband payed a deliver charge of £4 when he collected our order (because he didn't notice the extra charge) And as you understand, I dont going to return an order that I have been waiting for more than 45 minutes, because I don't want to wait another 45 minutes. I removed the burning part and ate the burger.

An apologies from your "restaurant" would be a minimum when a customer had a bad experience with your food service.

And yes, I 'm talking about your shop at G53, not another one.

I don't going to...

Food is actually really good and I've enjoyed most things I've ordered. The only reason it's not 5 stars is because every single order I've placed has been wrong in some way. Doesn't matter if I phone or order online it's never right. Got another order tonight for example and one of the burgers was suppose to have salad and sauce but was plain, chips were hard as if they hadn't been cooked long enough and I paid extra for a can of juice I didn't get (we've only received our cans on 1 occasion when we have ordered them so this annoyed me the most) I just want what I order, like I say the foods nice which is probably why they have had so many chances from me.

EDIT: RESPONSE TO REPLY (sorry can't see any other way to reply) I think you may have mistaken me for a different customer as I actually wanted salad and sauce on my burger meal and selected this online as you have said to do, also selected and paid extra for a can of juice but didn't get this (sadly not the only time) My meal was not replaced so this is why I believe you have the...

This has been one of my locals for a long time, regularly when I need chapatis or naans, these guys deliver 100%. Nice home cooked and actually cooked all round.

Some other times Iv had donner and pizza and this has been delicious as well.

I dont understand the lower rating personally, because whenever I go to collect, the food has been piping hot and the people behind the counter are always nice and...