The Puffer — Restaurant in Scotland

Horrendous!

Arrived at The Puffer after dinner, 4 friends and our dog. Walked into the bar and was immediately confronted by a very hostile/borderline aggressive staff member "Your dog needs to be on a lead!!!!" She shouted, whilst pointing at me.

When I tried to explain that our dog had just sustained a neck injury and so couldn't be on a lead, but was well trained, the attendant shouted over me "Well you can't stay here then!!!!!" Slightly humiliated, 4 friends and their dog, made a sharp exit.

I can appreciate house rules, and as we were staying on the island we could have dropped our 4 legged pal in our holiday cottage and returned, however I've rarely experienced being made to feel as unwelcome as we were in that pub and so we went home and drank our own beer!

I'd like to think the staff member was just having one of those days, as we've all had them. Hopefully the next few customers get a vastly improved service....

Food was excellent just a shame a certain member of staff has absolute no customer service skills and had an extremely aggressive manner towards my daughter and nephew when asked a simple question about the money on the roof of the pub. Such a shame as she spoiled our experience of the pub and really let's the rest of her team down who couldn't of been nicer. Date of visit 15th July 2022. Passed by a year later only for a juice and it seems the horrible attitude of the same woman has rub off on the rest of the staff. Pity really could be a nice place if the staff weren't so under trained in...

We loved this place. When phoning to book we were offered an indoor or outdoor table, which was appreciated. They were also easy to deal with when we phoned to alter our party size with an hour’s notice. Our lunch menu had so many delightfully sounding dishes that we ended up ordering one of everything and sharing. It was hard to pick a favourite as all were delicious. Coffee and cakes to follow were super too. It was just a shame we left it so late in our holiday week to visit that we didn’t have time to make a return. However we will definitely be back when next...