KFC Sheffield - City Road — Restaurant in Sheffield

When never had problem before and noticed food really improvement in recent years, I am very deeply saddened due to new direction management going. Order large bucked + 3 addons(4xpieces,4fillets,8 wings) - £36 altogether. All food got packed into bag and I got informed that I need to wait for wings ¬10 mins. Due to fact it was all in bag and I didn't wanted my food get cold, or fries lose taste I asked member of the staff to swap them. He called for manager who refused: -Swap addon(8 wings) for ANYTHING ELSE(piece, filet, corn ANYTHING - there was full tray of food but only wings were missing) -swap addon for voucher -cancel just addon At this stage I explained it was never case in any KFC I been, but been rudely explained "As I am manager here for 23 years it was never the case to swap some food from order"

I asked to raise formal complaint, but got response "call customer service" I asked for name - been told "I don't need to", I asked only for first name for response - "No" - When asked for position been told is "Shift Runner"

At this stage I asked - Please cancel my order. Manager "run way" I wait about minute and star calling for "can I please get confirmation of my order being cancelled". At this moment same manager came back and ignoring me(even avoiding eye contact) informed one of staff to "just swap".

Absolutely shocking.

Very sad for leaving this negative review, as always staff was friendly and never before experienced this problem in any...

What a disgusting place The restaurant close at 9 pm despite the website says 9.30 and 10 for drive through The manager response to my complaint was appalling and careless and rude. She literally told me I’m honestly the first person complaining about that. They deserve to fail miserably and all the community job after jail people working there deserve to find a better work place. How on earth can you close a restaurant at 9 on a Saturday night in May, that can only happen in this f up Sheffield. I’m still struggling to believe what happened. What a miserable place with little employees that only aim to go home. Plus I see them always smoking outside behind the premises and the food is always bland and old. The only reason I use them is when kfc offers some good deal like the chicken wings I was supposed to buy tonight. This must be the worst kfc in the uk and the workers are rude as a Karen diners Unbelievable. I really hope the kfc area manager reads this complaint which I will also send by email. I’m shocked. This country has gone to hell and these kind of people are the reason. I really hope they will enjoy their free time with the restaurant closed tonight at just 9 pm, I hope the company will let them all go, because if you close a restaurant at 9 that means you want to close down and you don’t care about...

Kfcs are pretty poor in general but this one is absolutely dreadful. Have placed orders for delivery on 2 occasions now and both have had numerous items missing. This time it was 8 hotwings but the last time it turned up without the burger. I only ordered a burger meal. Absolutely useless..avoid at all costs

See the response below as well. Absolutely no accountability there. Surely this needs a free voucher or at least a refund for the missing items. From what I can see from the rest of the reviews as well nothing ever happens when your order is wrong. Shocking customer service! I can give you my email address if you want to sort this out properly but otherwise it's not good enough that you will just report it to the customer...