The WaterFront Bar & Restaurant — Restaurant in South Hams

Visited today 7/6/23 before 15:40.

I am writing to express my disappointment with my recent visit to this establishment. My partner and I arrived at your establishment, hoping to grab a bite to eat before continuing with our day. We were pleased to see that you were still serving lunch until 16:30pm and we were looking forward to trying some of the items on your menu.

However, much to our dismay, we were informed by the staff that the kitchen had already closed, and we could not order any food and that you wouldn't be serving food again until 17:00pm, 1 hour and 20ish minutes later! We were shocked to hear this, as we had arrived well before the advertised cutoff time for lunch service.

This episode and experience have left a sour taste in our mouths, and I feel compelled to share my feedback.

I hope you can appreciate the inconvenience and disappointment this has caused us and take steps to ensure that such incidents do not happen in the future. I hope that you will take appropriate action to address this issue.

I would suggest bringing inside your outdoor POS 'Lunch Deal' and taking the menus off your tables until you're ready to serve food. This way, your team won't watch people for 10 minutes looking at the menu before they come to the bar to say you're not serving food.

I don't blame the team. I just think they need training...

Absolute shambles of a restaurant, have been visiting challaborough for over 30 years and not once have we received such poor attitude and service that we have this weekend.

Tried to order food on 3 separate occasions over our weekend stay to be told each time the kitchen was closed . Breakfast until 11.30- tried to order at 11.10am and told the kitchen was now closed.

The menu states lunch 11.30-4.30pm

We wanted to catch an early lunch on Saturday before heading on with our day to be told the lunch doesn’t start until 12pm . Ok no problem we decided to wait .

The following day (Sunday ) we decided to have lunch before heading home on our 3.5hr journey , we get to the bar at 2.55pm to be told the kitchen is now closed , although the kitchen staff were still preparing and sending out food, we asked if we could at least feed our 2 children and was told a firm no by the kitchen staff.

We then headed to reception to find out if this is normal procedure when the park is busy … she said it wasn’t and called the restaurant manager to speak to us……

Well I never the attitude was nothing put poor , shrug of his shoulders and basically told tough there’s nothing he can do .

A real poor visit this weekend which has put us...

First night of our week long holiday. Thought we'd treat our selves to a meal at the clubhouse. The servers were really lovely, however they were let down by an obviously chaotic kitchen. We waited nearly 2 hours for our food, which wasn't a complicated order - burgers, fish n chips, scampi, lasagne - bog standard grub to be fair. The lasagne was a second choice as they had run out of other 'pasta' dishes. What we got was over cooked, burnt lasagne, with questionable garlic bread. The scampi was not edible, and the meatballs were akin to what you find in tinned dog food. The 2 chicken burgers were OK to begin with, however, as I sit and write this review, my stomach is jumping more than the Olympic triple jumpers. All in all, our food bill was over £100, definitely NOT worth the money we paid. I guess they have you with the short and curlies, as there aren't many other places to go while you're here. Do yourself a favour and do a little shop...