Sun. 6 November. 14.06 Mmmm. Two servers both talking away ignoring us at counter. Tick tick. 5 mins later one of them walks off after scratching her back under uniform bare handed. (Short female wire framed specs). Still no greeting. A couple more minutes later server 1 says “yes please”? So we Ordered a latte and hot chocolate and cakes. Server 2 now returns from outside with her mobile phone in hand (the one just been scratching her back) and starts getting food out. Noooo!!! Surely not. “You are going to wash your hands aren’t you? I asked her. With a death stare from her she mumbled under her breath and left the counter and walked out the back. She then came back wiping her hand on a paper towel… no apology but if looks could kill customers …. mmmm. Not sure if she even washed her hands. After some till issue the first server asks for money and we pay by contactless. I then observed The back scratcher, Server2 wiping her nose with her bare hand behind the counter, OMG can this be happening in a this environment! Then Server 1 brings our food and drinks over 5 mins later. Both large drinks which we just did not ask for. Cakes not as good as times past. Very dry and tasteless. So in summary poor service not to give regular drinks as default, and please please manager of this branch ensure hygiene policy of washing hands before handling food, AND get staff to refrain from bare back scratching up back of uniform wiping of nose behind counter for Customers to witness, which not only looks vile in a food outlet but is very concerning in these health conscious times.Finally get your staff to have some manners, politeness and common courtesy towards your customers. Thanks.