Taj Mahal is one of the best tasting curry houses I’ve been to, however I have never “not had a problem”
We have been there 7 times. The first time was a rare moment my wife and I had together without the children. She was 7 months pregnant and we booked a table. Date night! We arrived at 6:30 and after constant reassurance the table will be ready soon we left at 8:15. We gave up and my wife in tears because of hormones and over hungry. We were told next time we would eat for free. We would never have took up their offer but appreciated the gesture. This never happened, so we never had the chance to thank them and pay any way. We just assumed they had a rough night and it happens. A while later we ordered online. It was an hour late but amazing food. The next they accepted order and around an hour later cancelled the order saying “no driver has turned up” again one of them things. Next - 1.5hrs later than they said and again amazing food. Since then they have cancelled every order sighting “no driver”
Perhaps this is because of our post code. It is Pe11 but if they actually Google the address they will see we are 3.7 miles away. Outskirts of market deeping. They have also delivered before, so we are repeat customers.
Tonight yet again they accepted order, took money and then 1 hour later cancelled stating “no drivers for delivery” If they had called we would have collected. But nothing. 1.45 hrs later we check and realise its not coming.
So we could have collected, but decided to go elsewhere.
It’s a shame because the food is brilliant, but the customer service is...
Read moreDecided to try the Taj Mahal after several personal recommendations and reading good online reviews.. We went on a Wednesday evening for the special menu and we were very disappointed. The restaurant itself is tiny and the tables are really packed in to maximise the space. Our table was butted up to another and we were literally touching other diners. Every time the waiter passed he either trod on my handbag, knocked my pashmina on the floor or brushed against me trying to squeeze past the table. The backs of the chairs of another table were touching our table. The actual table was so small that in order to accommodate the food warmer in the centre, our plates were hanging over the edge. The very close proximity of other diners meant it was really noisy and impossible to say anything without it being overheard. Service was extremely slow. I had to ask three times to order drinks and waited about thirty minutes for them to arrive. We waited ninety minutes for our starters to arrive and a further thirty minutes between courses. The food was disappointing. All the food was only lukewarm and flavourless. The worst dish was a chicken bhuna which bore no resemblance to its name. Judging by the comments and reactions of other diners they seemed to be experiencing similar problems with both lack of service and quality of food. Throughout the evening the waiter apologised several times for the long waits for drinks and food but no explanation given. The only positive was the polite and pleasant owner and son who waited at table. I certainly will not be returning to...
Read moreWe usually order from elsewhere so this is our first time ordering from here, we read some mixed reviews, but here's what we thought.
The food arrived in the time stated, roughly an hour, unfortunately it wasn't very warm and the breads were cold so we had to heat them up; not a great start.
We ordered an Onion Bhaji, Tarka Dahl, Butter Chicken, Lamb Balti, Chicken Rogan Josh, Rice, Chapati & Naan. Our order was complete and we even got free Popadoms, dips and salad, which was a bonus and they were great.
The food looked good and there was plenty of it to share between us all, but the Dahl looked watery and was made with Ginger, not Garlic, this ruined the dish. The Onion Bhaji and Lamb Balti were both very salty, not inedible but it was still quite over powering so the bhaji was left.
Overall, we probably wouldn't order from here again; the prices are reasonable and the delivery was on time but the food wasn't as good as we had hoped. We will be sticking...
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