After visiting this place with my partner for carvery sunday 12th November we had initially arrived early ahead of our scheduled booking time so we ordered and paid for coffee waiting for time to pass until it was our turn and time to be seated when we were sat at our table a waiter had offered drinks we asked for two latte's now regardless of both me and my partner telling that one member of staff we had already paid for our first two latte's which we did I had a receipt for it and evidence via bank statement as well they clearly hadn't listened to a word that was said to them by both me and my partner then when we finished our meal I paid for the meals thinking I was only paying for that when I'm actual facts I'd been overcharged by £6.38 which was fully refunded I can confirm I've now received the refund of £6.38 however something like this happening is completely unacceptable the attitude of that person making that mistake should've thought twice before going ahead and adding more additional charges to our order which was totally unacceptable and highly unfair i and my partner will return for food and drink again but if this was to happen again then I'd be demanding a full refund for the whole order whatever was ordered that one staff member should've watched what they was doing but no they thought it was perfectly acceptable to go and double charge for two latte's that cost £6.38 which is £3.19 each and for that price all drinks was refillable but in despite of that it was still completely unacceptable and of such pathetic poor loss of service when something like this happens it's wrong regardless of the refund for £6.38 had been given back in a couple of days still not good enough and very very stupid of that staff embedded to go and do such a thing it's wrong so i thought it was absolutely necessary fair and square for me to have said what's been said i just hope something like this doesn't happen again because if it does then you can say a big goodbye to both me and my partner thanks for listening