The Farrier Brewers Fayre — Restaurant in South Kesteven

As we were visiting my family we decided to walk down to The Farrier for some Boxing Day drinks. Big mistake. We arrived to find it wasn't particularly busy in the bar with a few people queuing to be seated in the restaurant. We found a table and ordered a round of drinks and cocktails totalling £36. My brother then went to the bar having finished our drinks to order another round. He was the only person stood at the bar, so we assumed he would return with some drinks in a short space of time. Ten minutes later he was still waiting to be served . From where we were seated we could see that although several people had walked past him , he was ignored completely with not one member of staff even apologising for the wait or attempting to assist. There was 1 member of bar staff busy with another order for a restaurant customer, and 3 members of staff stood at the reception desk, talking and staring at a receipt. After another 5 minutes my brother then politely asked the 3 women if anyone was going to be serving drinks or to assist the lone bar maid who was obviously still busy with drinks orders from the restaurant. Shockingly he was then met with eye rolling and attitude from all 3 women closing ranks and turning on him for having the temerity to express his frustration at the poor service and lack of customer care. A member of staff who I learned It was at this point that the manageress told him quite bluntly that ' The Farrier ' is a family restaurant and as such they don't put any focus on ' bar ' customers and Ithat he shouldn't be so impatient even though Ihevwas the only bar customer and been waiting over 15 mins by this stage. As a family watching this scenario play out was quite shocking.This woman was rude, confrontational and unpleasant with absolutely no shred of customer service being offered. She begrudgingly poured 3 drinks, all flat beers and then told my daughter she wouldn't be serving our table as my brother had been ‘rude '. Clearly It was a pretty embarrassing situation for us

This service is easily the worst we ever been unfortunate enough to receive from a pub. No doubt the manager will respond denying these events and will try and embellish the fact how rude my brother was alleged to have been. If this unprofessional cretin is the face of Brewers Fayre at The Farrier she needs to seriously undergo some training in customer service and relations as she is clearly not able to manage criticism and deal with unhappy customers in a professional manner. We as a family will not be stepping foot in this...

Miserable Boxing Day Experience. Avoid!!!!

Decided to visit with my family for some Boxing Day drinks, what a mistake! We arrived to find it wasn't particularly busy in the bar or restaurant, found a table and ordered a round of drinks and cocktails totalling £36. Having finished the drinks I went to the ' bar ' to order another round. I was the only person stood at the bar, so waited patiently to be acknowledged and served, and waited, and waited, and waited! There was 1 member of bar staff busy with another order for a restaurant customer, and 3 members of staff huddled at the reception desk, talking and staring at a receipt. I had been stood waiting for 10-15 minutes being ignored by the 3 members of staff even though I had tried to catch their attention Eventually I had to ask if anyone was actually serving, but mistake as I was then subjected to quite a bit of attitude and eye rolling , a bit confusing as I thought I was a customer in a pub not an intruder interrupting their meeting! A member of staff who I learned was the manageress told me quite bluntly that ' The Farrier ' is a family restaurant and as such they don't put any focus on ' bar ' customers and I shouldn't be so impatient even though I was the only bar customer and been waiting over 15 mins by this stage. I thought this was a disgraceful attitude to have towards customers and told her as such. Bearing in mind we had just spent £36 and was about to spend more. She begrudgingly poured 3 drinks, all flat beers and then told my niece she wouldn't be serving our table as I had ' been rude '. Clearly this was very embarrassing for us

This service is easily the worst I've ever been unfortunate enough to receive from a pub. I know the management will respond denying these events and will try and embellish the fact how rude I'm alleged to have been. All members of my party were shocked by the managers attitude and ensured me I hadn't been rude .

I've also emailed Brewers Fayre customer complaints to make them aware and will be following this up with a phone call as I feel the whole experience was completely...

After visiting this place with my partner for carvery sunday 12th November we had initially arrived early ahead of our scheduled booking time so we ordered and paid for coffee waiting for time to pass until it was our turn and time to be seated when we were sat at our table a waiter had offered drinks we asked for two latte's now regardless of both me and my partner telling that one member of staff we had already paid for our first two latte's which we did I had a receipt for it and evidence via bank statement as well they clearly hadn't listened to a word that was said to them by both me and my partner then when we finished our meal I paid for the meals thinking I was only paying for that when I'm actual facts I'd been overcharged by £6.38 which was fully refunded I can confirm I've now received the refund of £6.38 however something like this happening is completely unacceptable the attitude of that person making that mistake should've thought twice before going ahead and adding more additional charges to our order which was totally unacceptable and highly unfair i and my partner will return for food and drink again but if this was to happen again then I'd be demanding a full refund for the whole order whatever was ordered that one staff member should've watched what they was doing but no they thought it was perfectly acceptable to go and double charge for two latte's that cost £6.38 which is £3.19 each and for that price all drinks was refillable but in despite of that it was still completely unacceptable and of such pathetic poor loss of service when something like this happens it's wrong regardless of the refund for £6.38 had been given back in a couple of days still not good enough and very very stupid of that staff embedded to go and do such a thing it's wrong so i thought it was absolutely necessary fair and square for me to have said what's been said i just hope something like this doesn't happen again because if it does then you can say a big goodbye to both me and my partner thanks...