The Pod — Restaurant in South Norfolk

I waited in line with perhaps 5 customers in front of me for 15 minutes to be served with my little granddaughter getting increasingly upset at the wait. I ordered my food and drink and went to wait in the crowd to collect it, I waited another 10-15 mins to collect in which time my hot dosage roll sat on the tray was going cold despite there being at least 4 people behind the counter. Prep area behind the counter was dirty with spillages and mounds of coffee where they had spilt it filling the machine up and if I had seen the state of the area before paying, I would have cancelled my order! When I sat down I realised they had not given me the satsuma I paid for that was meant for my granddaughter and had to return to ask for it, the conclusion was that the food and drink were cold, I will not be visiting The...

I had an unfortunate experience here. And having had a quick read on here it seems its not unusual. My bad experience was caused by a blonde woman with glasses. My brother had an appointment to attend. So I popped in with my 2 year old son. I was carrying him as his legs were tired ,and as we all know 2 years don't alway act gracefully in public. So he was leaning back from my arms. The woman in question commented on the way I was holding my son. I then placed my order, and the woman turned round and said I assume that is to take away in a less than friendly tone. The final comment was about how I would be paying. Overall I just found there to be absolutely 0 customer service skills and this experience made me feel judged and very...

As with most visitors to the NNUH, you go for a coffee at the Pod so go early in the morning before 9am you pay half price for the the coffee, which is good, to bad that at times the coffee tastes half price. We went about 6.30pm the young man who served us was a bit grumpy as he just wanted to go home, the young lady who was cleaning very lovely, very chatty, asked who we were visiting etc, but the coffee was awful weak more milky than anything, if it was busy I may have understood but we were the only customers, it's not the first time this has happened to me. I can only say to Costa coffee invest in another machine to help the under...