Star Grill & Pizza House — Restaurant in Southampton

Used these guys for years. The owner has always been helpful and food was always on point. Last week, food arrived and was uncooked. Order a donner meat and chips and a burger with chips. Every single chip wasn't just uncooked but completely raw. I hate complaining about food and as these guys are the only resturant we use, we didn't say anything until the next time we ordered as we were only able to eat the burger and a few slices of donner meat whilst still being charged over £20. I mentioned it the next time we ordered and the guy over the phone point blank refused that they were at fault with their cooking, started getting very aggressive over the phone and accused us of leaving it outside on the doorstep too long. Because everybody knows when you leave cooked food to go cold, it uncooks itself and goes back to raw within 20 seconds. Too many issues lately and customer service has gone downhill since the owner has stepped back. Will find somewhere...

Absolutely disgusting! Never ordering from here again. Ordered from the Just Eat app, they gave me an eta of 7.50 After it never turned up I called the restaurant and they turned round and told me there was no order after I had proof of purchase right in front of me! He was about to put the phone down on me and after I said I had paid £13.50 and I wasn't going to give up until I got an answer, he FINALLY looked through their system and he found it and claimed it got 'lost'. No apologies, no discount or refund for the inconvenience , NOTHING! Food turned up 45 minutes later and it looked like what only could be described as regurgitated dog food and tasted absolutely awful aswell as being stone cold!!!! NEVER ORDERING FROM HERE AGAIN! VERY RUDE STAFF! THIS PLACE SHOULD...

Only order from here if you want mediocre and mostly cold food. If that doesn't have you sold, then perhaps being insulted by the manager when they forget to deliver something that was purchased on top of your full order 'just to make up the minimum delivery order' which was actually more than what was stated on just-eat.co.uk. Finally, if that hasn't taken the money from your bank yet, then maybe keep in mind that after you have waited over 2 hours for that missing item (bare in mind that you've already called up twice and both of these times you are informed that it will be at your door in about an hour - for a 15 minute journey -) that you will need to drive to the 'restaurant' to get a...