Captain Jack's Restaurant — Restaurant in St Cuthbert Out

Our stay was truly horrible, but unfortunately not because of the Halloween theme. We stayed at the Wookey Hole Hotel and so we had the luck to "enjoy" the Captain Jack's two times. Please avoid this place!

Evening: due to COVID, the restaurant was not crowded, but we had still to wait for over 50 minutes for standard convenience food with two children. Food left the kitchen in a 15 min. time interval. The quality was sub-standard for this price.

Morning: for breakfast, we weren't expecting high standards, but the bad quality surprised us again. The liquid they called coffee was like the rest: really cheap and bad quality. Good to know, the stuff is allowed to get a coffee from the proper coffee machine, but not the paying guests. The continental Breakfast was a prepared box and felt like eating on a camping site.

The ambience itself is also very low standard and the toilets are not clean. Try to find another local pub...

Poor quality, high price and not very clean.

Having come here after visiting Wookey Hole caves I'd recommend anyone thinking of going to Captain Jacks to find somewhere else!

Different set up due to C:19 but communication from staff is very poor.

Ordered and told to take a seat, we sat down only told to move as we weren't allowed to sit there due to restrictions. Could of told us before or have a sign!

Food is substandard, poor quality, small potions.

Table we sat at was disgustingly dirty and clearly hadn't been cleaned for some time. Floor was equally as dirty.

Table next to us, a family of four asked the server for cloths so they could clean their own table! Considering what is happening around the world at the moment I would have thought cleanliness would be at the top of the list, certainly not at this restaurant!

With the cleanliness issue, food quality and prices this is a definite NO NO...

We went there as a family and had a very open mind. We weren't expecting Michelin Star Food but honestly the food was great. The kids said they enjoyed the food here more than a large chain restaurant the night before. The service was great, very happy and upbeat. The cheese is definitely worth a try even if cheese isn't your thing. We'll definitely be coming back to try out the full amenities when the theatre is back...