Bobby's Ice Cream Parlour — Restaurant in Staffordshire Moorlands

⚠️⚠️⚠️⚠️⚠️Me and my family went earlier today we were a group of 7 so hard to miss. We went to the ice cream part we were the first in line so when the young girl served the group behind us. We were a bit puzzled and it happened again so in the end we asked what was going on we got the reply of sorry it’s busy and that she would serve us next but then she went to serve some other group so we had to say what’s going on. When we finally got served we ask what flavour ice cream they had as nothing had labels on them. She didn’t know what they were so had to find the other staff member to tell us . So we asked for vanilla she then gave us a different one that had nuts in it. It wasn’t until my daughter started eating it that we realised this. Good job she’s not allergic so then we got the right one. After all that we still had to get someone with some sort of training to correctly do our order as the young lady gave the wrong portion sizes also we were told that there was no waffle cones but when the other staff member came to correctly do our order again she the asked if we wanted the waffle cones. This could of been avoided if she was given the proper training and properly staffed. There were people complaining from other tables as well that hadn’t had their orders. The young girl on the ice cream counter was clearly overwhelmed and had not had to proper training. Also my partner had an ice cream that she said tasted off and then for the rest of the day was ill. We were really looking forward to the trip to Bobbys as it’s not local to us and we’re so disappointed with the...

Went here today with my family. We spent a grand total of 10 minutes here then came away. The car park was a shambles. They absolutley need a marshall because everyone was trying to get around to the main car park (which was full) and it's only single track road around to a small car park so it just got gridlocked Instantly. When we managed to get to the overflow carpark we saw that people had triple parked so the cars in the middle had no chance of getting out if they needed to. The queue for ice-cream was all the way across the front of the barn, which had gazebo stalls in front of it as well so people were queueing in the already narrow roadway down to the overflow carpark.

The entrance to the field with the bouncy castles in and animals was on the main entrance roadway which is very dangerous as kids were running in the road to get to the gate while cars were coming and going right alongside them.

The whole place was very busy. From what we could see there wasn't all that much for kids really. We didn't get food or ice-cream as the queue was massive and I didn't want my kids standing with cars coming past within a foot of us constantly so we just didn't bother.

I appreciate it's free, that's the reason I have given 2 stars and not 1, and I suspect that's the reason many people were there today. It's not for us though and we won't be going back anytime soon, mainly because parking is a disaster, people were queueing dangerously within the roadway, and the gate to the animal field is in a very...

We arrived yesterday, all seemed great at first, loved seeing the animals, despite the play area next to them being covered in litter. Went in to get some food, sat down, I ordered the burger, my partner she ordered the fajita wrap. The restaurant was pretty quiet, only our table and another waiting for food, we waited 15 minutes for our milkshakes to finally arrive. We looked past this, and waited for our food, another half an hour went past still waiting for our food, no idea why it was taking so long as it wasn't actually busy, in the meantime, looking at the staff, they looked so overworked and exhausted, I felt bad for them.

After waiting for about 45 minutes, I noticed who I assumed to be the owners wife or partner, come in with her friend, sit down and within 5 minutes of sitting down, had their food and drinks brought to their table to them, which is incredibly frustrating to see as a paying customer.

After nearly an hour, our food finally arrived, and although the burger was okay, nothing too special, the fajita wrap was not very nice at all, Definitely not worth waiting an hour for. A very disappointing experience especially seeing the owner come in and snub all the paying customers by getting her service before the customers keeping them in business. And how overworked the staff looked.

Expecting a snotty reply from the owner based on the other responses he gives. Will not be going again and do not...