Hylton Kings's Chicken — Restaurant in Sunderland

Disgusting staff! Would not recommend this place at all! Ordered £40 worth off food, got estimated 40 minutes for delivery and came over an hour and a half later, when the food arrived I was missing half of my order that I payed for, I then rang the staff to let them know and I got verbally abused down the phone telling me I’m a lier and that I could check the cameras! We then agreed that they would send out my missing order, to what I’m still waiting to receive a day later, we ordered a chicken tikka wrap, the chicken was rubbery and the wrap went straight in the bin, the burger was not cooked properly and had black marks all over the burger what looked to have been from the fryer they have cooked this burger in! The waffles are rock solid and couldn’t even cut it because they were that hard, I don’t recommend!! Never again will i order from...

As soon as I walked in the staff were willing to leave their tasks to attend to my needs. The first thing I noticed was how clean and tidy and spotless the customer area and the kitchen area was. The service from the guy on till was exemplary. He made a mistake with price but rectified it before I even noticed. His warm demeanor was very welcoming. He asked the right questions to tailor the service to exactly what I needed. The portion size was generous. Overall I cannot recommend Hylton Fry highly enough...from the A* customer service, to the cleanliness of the shop right down to the taste of the food. Will definitely be visiting...

Order took an hour and a half to be delivered. Ordered cheesy chips and gravy- came with no cheese. Ordered a large bottle of Fanta- two cans arrived (2 cans doesn’t go far round 4 people). When we rang up to complain, they said they wouldn’t do anything about the Fanta but would send cheesy chips and gravy. An hour later, still no cheesy chips and gravy. We ring the shop, they hadn’t even made it. We asked for a refund, they said they will refund and send cheesy chips and gravy. 4 hours later, no refund, no cheesy chips and gravy!!!! Poor customer service. Curry sauce was very watery too. Definitely...