Hillfield Bar & Restaurant — Restaurant in Surrey Heath

Do not recommend for Sunday lunch.

Firstly, we had multiple different people trying to take our drink orders, everyone seemed confused and not really sure what they were doing. It ended up us having to tell the waiters our order despite 3 different ones apparently processing this. The waiter also dropped cutlery on me twice, this happens so a mistake can be forgiven, but it felt to me none of them knew what they were doing or how to successfully manage a table.

When our food arrived, it was luke warm at best, we were under the impression this was batch cooked and chefs were just dishing out on a conveyor belt or our food has been sitting out the back a long time, either way not the expectation we’d expect for a 5 star restaurant.

Then came our puddings, the sticky toffee puddings again were not hot - I’ve never had a sticky toffee pudding which is cold. My partner also mid mouthful came across a small brown bean, seemed to be like a coffee bean or something similar, something that certainly wasn’t part of any of the the rest of the parties sticky toffee pudding.

The part that let me down the most was the special requests I made. I specifically stated we were celebrating two birthdays, and despite all of us having puddings, sitting through a 3 course meal, nothing was done about this, not even a mention on arrival or leaving about the birthdays - it is like it was completely forgotten? A lack of thought and care. There shouldn’t be a special requests section if you cannot accommodate for this.

On the bill arriving, it was incorrect. They had given us someone else’s table, we honestly sent this back and they came out with a new bill which again was incorrect! They had not deducted our deposit despite us paying £100 upfront. We ended up having to tell them how to fix the bill and again it then took 3/4 confused waiters to try work this out.

Overall, we were all extremely disappointed with the experience, it was very expensive for the standard of food, quality and service received at a supposedly 5 star establishment and would not...

Dined here last night as part of our stay at Pennyhill Park. I'm gluten free, dairy free and soya free. We informed them of my allergies with 3 months notice. We called 1 day before to check they were aware of the allergies and to check that they could provide me with the t-bone steak and confirmed ok. I was given a menu, the t bone steak was missing. I was told it's been removed from the menu, but I only called to say before!! They were not very allergy helpful. They did check with the kitchen, but was a lot of hassle. I was told gluten free bread was on the way, 10 minutes later I was told it has dairy in it so I couldn't have it. What GF bread has dairy!? They had 3 months to plan for this! Starters arrived and eaten... But still no drinks, so we had to chase for them. I ordered potatoes with my main. After the starters arrived I was told they didn't have any potatoes. So I ordered carrots instead. 🙄 Mains arrive and potatoes turn up. Thought they were out of potatoes?? Ordered a drink, had to chase again as it still hadn't arrived. It was very clear that they didn't have enough staff. Food was delicious. For £172, I'd expect a much better service and much better attention to allergies especially with the notice...

Hillfield is a solid resort restaurant, but we were a bit surprised by some of the wear. We had a delicious dinner at Hillfield. The mushroom soup and fish options were beautifully prepared. The server and accompanying staff were a bit young perhaps for a 5-Star establishment, but they were pros and did a fine job. The room is not super fancy. It doubles as the breakfast room. If you want a higher-end experience, book the Latymer for a Michelin starred meal. Our gripe is about the details. I've stayed at Pennyhill serval times for work and business travel. All the details are typically well attended. But we could not help notice that the carpet in the area where we sat was dirty and stained. It was a noticeable distraction when the Pennyhill is usually so proper and spotless. The devil is in the details PHP. We look forward to...