We visited the restaurant for a special occasion and informed them of my nut allergy when ordering the birthday dessert. Despite this, they brought out a dessert visibly covered in peanuts, and I had to remind them of my allergy and that the dessert was meant to include a special birthday message. This was incredibly disappointing and shocking. Mistakes can happen, but allergies must be taken seriously, as guests trust establishments to handle such matters with care. I would actually expect a refund, as it’s not acceptable in 2024 for incidents like that to happen.
The dining experience overall felt more like a canteen than a high-end restaurant. Tables were left dirty and unattended long after guests left, which detracted further from the atmosphere. At this price point (around £150 for two), basic cleanliness and attention to detail should be a given. The fish tasted stale, and the steak was chewy and lacked flavor.
While the hotel itself is lovely, the restaurant needs significant improvements in both food quality and service to align with the high-end experience they aim to offer. I hope this feedback is taken seriously to prevent similar disappointments for...
Read moreHave had breakfast, afternoon tea and dinner at the hotel restaurant and all were lovely. The staff at Frimley are simply the best, fun and friendly, big shout out to Matthew who was an amazing bar man on our first night and waiter when we dined and really made our stay great!
For dinner, I ordered from the Indian menu, the prawn starter was so yummy and plenty of them. I had the chicken tikka masala for main and it tasted so authentic and lots of it! My husband had the ribeye steak for his main and he thoroughly enjoyed it.
I honestly don’t know what people are complaining about, I’ve had the best experience in this restaurant...
Read moreThe venue is stunning but the whole set up is weird. If the restaurant, is full you can order from the bar but eat in the lounge but you will get told service will not be the same but you can order from the restaurant. Nevertheless, the food Is overpriced for what they give you. I do not mind paying a premium but if I am ordering 28 pound medium rare steak, I expect a...
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