Jasmine House — Restaurant in Tamworth

I can only say one word shocking.. I've been using since the age of 13 I'm now 31 every time I come to parents I order from here and say best Chinese. Well wow I am so wrong.. Well ordered and food was disgusting to say the least I politely called and told them chicken balls was Brown chicken, then bits of pink and rubbery, not only that the dough was wet, ribs overly salty and not usual meat of chef I would say too. I complemented the other two dishes. Called up to get abuse by woman shouting. Was told nothing to be done and it was fine.. clearly not because in the years of ordering I've never complained.. but due to the dog attitude I can't believe I've ordered from you for so many years and never Ever again.. apparently my parents address is blacklisted now and they never ordered anything. Very strange customer service. after shouting at me that much down the phone my partner went down to have words and get refund from there disgusting response and had to argue for it with a bag of food that had not been eaten Your place is clearly going hill and I would like to never be shouted at because my food you cooked was not nice if they had dealt with it properly then fair enough but...

Ordered from here 3 meals. The one was fine but the duck was not crispy and overall very slimy and fatty. The beef in black been sauce was disgusting aswell as the sauce for the duck. The food was also Luke warm even tho we collected it earlier than was told to come. Rang them up and the girl on the desk simply said, "taste is objective and I'm sorry you didn't like your food but if it's been touched we cannot offer a refund" we went round in circles for about 20 minutes as she proceeded to say "I'm not going to give you a refund and that's the end of it and hung up on me. She kept repeating that there isn't really a refund policy and that if you don't like the food don't order from us again. Really wouldn't recommend this place even if you have a good meal the people here are just outright...

Place is rapidly going down the nick. Ordered 19.38 delivered 21.50. Called to enquire about delivery and told it was on the way but it still took half an hour before it arrived. The food is usually good but this place is no longer dependable. The lady who delivered (eventually) was cheerful and pleasant but when you've been stressing about whether or not you and your family are going to eat that night it's just annoying. As long term customers (I'm talking many years) I expect more. I would be willing to discuss if the management called me but I suspect they don't care. This isn't an isolated incident the last few deliveries have also been prolonged. I'm currently looking for another Chinese delivery service. I feel they've had...