Primrose Tea Rooms — Restaurant in Teignbridge

We visited Primrose this afternoon for afternoon tea. Upon arrival we felt ignored & when we initiated conversation the lady was extremely rude & not at all welcoming, telling us to wait outside in a rude manner as no tables available inside. We decided to go into the garden area & were further disappointed to not only have to go and get our own order, like some second rate service sector, but to fund everything was in paper cups, boxes & cutlery as apposed to the very beautiful tea services presented inside. It was a very poor experience & while the setting was absolutely gorgeous the staff along with the poor garden experience certainly spoilt the afternoon tea. I would urge the owners to consider the points above so that the outside setting reflects the inside setting which currently is a million...

1 star for deceptive billing.

The food & setting were good - but the management need to seriously review their billing practice. A friend paid the table bill and it was only after we left and checked the receipt did we realise the waitress had added 15% service charge. This wasn't declared verbally, and even on the bill it was a totally non-descript '15'. That was it...Not even a name or % symbol to indicate what it was.

Tipping for service should be something a customer initiates if they feel appropriate and it should not have to be an opt out process. The menu prices are high enough to pay wages and it shouldn't be down to customers to subsidise them. They certainly shouldn't be doing underhand tactics to get...

First of all: I did NOT have food or drinks here, just rating the logistics of this place. My husband and I are from Germany wanted to have an authentic afternoon tea here. I chose this place based on the great reviews. I called in the morning to book a table but was told that they do not take bookings. When we got there at 1:45pm (on a regular Thursday, beginning of September, no more school holidays) it was not possible to get a parking spot anywhere nearby - and we searched for a long time! We finally gave up, also because it seemed like there weren’t any tables available when driving past the tearoom. I really wished the would take bookings and have private...