Costa Coffee — Restaurant in Tonbridge and Malling

Absolutely filthy place. No tables were cleared so there was nowhere to sit in the cafe, the floor looked like it had never been swept and cups and plates piled high on the tables. Behind the bar was another story. As an ex Costa employee myself I would've been sacked on the spot if my bar was as messy as theirs was. Again, cups, blenders (not washing blender's between drinks either, serious allergy risk) and what looked like mouldy milk spills on the floor along with lids, napkins and coffee grounds.

When I eventually did get served, as the staff were too busy chatting, eating and drinking or on their phones (again, I would've been scalped if I was spotted on my phone behind the bar let alone taking a phone call) the staff member was too distracted and didn't put the lid on my drink properly resulting in me spilling my drink just outside the store. I went back inside to attempt to get another drink, but it would've been easier to get blood...

Absolutely vile sitting in experience - of the 10 free tables in the restaurant 8 were left with discarded food and cups. I had to move plates with half eaten food and cups with dregs in the bottom from the table we sat at to the table next to us and wipe down my own table before seating. When we left only half of the stuff I'd moved had been cleaned up. Food and drinks wise its a Costa, you know what you're getting, decent if slightly overpriced coffee, but I would never eat in at theis establishment again and would recommend others didn't either. I know this isn't the case across the board for Costa either as I was in the restaurant in Maidstone literally yesterday and it was spotless. Wish I'd taken a few photos, there was literally drink splashed up the wall where we sat. Genuinely grim,...

If Costa read this, I would like them to explain that for a company that spends a lot of money training the staff, why does every Costa taste different???? Your shops are not consistent and that's not good. I always tell them how to make my Belgian chocolate cooler from what I was told by someone who makes it the same she was taught how to by Costa. They should also bring back the malt powder they use to use. Having visited again today 23/10/2023 the place was super busy there were hardly any choices for food and cakes, no one was restocking selves and its so noisy in there you can't have a lunch meeting?? I normally got to snodland, which is always brilliant but was closed today because of staff shortages?? Maybe stop getting teenagers to run the place, and staff will...