Beefeater Saffron Walden — Restaurant in Uttlesford

Never again. My husband & our 4 year old had a table booked at 18:45, we arrived on time, there was a party of 3 in front of us (they were booked in at 19:00) & told to sit & wait & we were told the same when the manageress finally acknowledged us. The party of 3 were seated before us & another party & another party, then finally after a 20 minute wait (for a table we had already booked) we were seated. Then the waitress tried to rush us into deciding what we wanted to eat, never mind that we had only just received the menu. After we asked for 5 minutes to decide, that turned into another 20 minute wait to order. After an hour of waiting our starter arrived, it wasn’t worth the wait, very mediocre & the steak that my husband asked for to be rare to medium was more like rubber to well done. By now our 4 year old was getting very tired (as were we) after another 30 minutes our mains arrived. They had been sat under the lights to keep them warm & had dried out. Safe to say we couldn’t deal with the wait for dessert so didn’t order one. The manageress didn’t even have the manners to come over & apologize to us, instead she sent over one of the bus boys & then our waitress to apologize, not that it was their fault. No offers of money off or even a free drink were made. Safe to say we won’t be recommending or returning. Such a shame as we are locals of...

Honestly awful firstly the drinks we order taste like they came out of a river we thought it was just the drink pumps but the bottles tasted the same.we ordered our food and a painfully slow time later the food arrived this is due in part to the lack of staff.The starter and main courses were alright nothing to brag about and definitely not worth the price.One point to add is how non child friendly the restaurant is the potion sizes were way too big especially for a 1 year old and a 3 year old and they made them use adult cutlery which was two bug for them. Definitely the worsrt thing by far was the deserts The strawberries and cream was overpriced cosindering you get like four strawberries a scoop of ice cream for £4 the churro sundae looks good but it was about 80% sqiurty cream and the churros wernt nice at all and cheesecake wasn't nice at all somehow being worse that a frozen tesco one.All in all the staff were nice but don't know what they are doing as it wasn't busy and they were struggling the drinks were swamp water, the starters and mains were tasty but not amazing and the deserts were a basically daylight robbery.For me and my 5 family members (including 2 kids) £114 for a bunch of rubbish if you are planning on visiting i would go somewhere else and save money...

This place is a joke, every time I've tried to go to eat there i have been told they're fully booked,when clearly this is not the case. Every time this place is not even half full with an empty bar area. This morning was the last straw and the last time I will ever try. Upon entering I could see the restaurant was half full at best with a few tables waiting to be cleaned and an empty bar beside a father and son eating their food. Once again I was told it would be a 30 minute wait .... I questioned this as I could clearly see this wasn't the case and if there was ever a time I wouldn't have to wait, only to be greeted with a look of distain and a mutter and grumble. I said "leave it we will go else where,"to be met with a rude response and less than favourable expectation of customer service from the young server. Very rude staff very unorganised I can't comment on the food but the service has always been terrible. On the one occasion we were successful enough to eat there as a family group we were put on separate tables and my wife and I were separated from the rest of the party, our 3 year old meal was forgotten and she never received her pudding, not to mention the two hour wait as they were short staffed...on a Saturday night for a pre booked...