Bertie — Restaurant in Wales

Came today for Christmas dinner, arrived a tad early and was swiftly seen to and seated which was great.

Waited around 20 mins for starters which is no problem at all, then to be told that two of our didn’t have any as it wasn’t ordered (which it was as it was a set menu). Some starters arrived warm, some were cold. One of our party was still waiting for their when the rest of us had more or less finished ours.

Next the main.. after stupidly long wait our mains came, with one pot of gravy between 10, and Luke warm food. Again as we where half way through our food, another one of out party still didn’t receive their food. And the extras we had ordered still hadn’t arrived. The broccoli cheese starter we got given was still cold in the middle.

On to deserts, at least 50 mins wend by not seen to by anyone we had to ask where our deserts where. Our deserts finally arrived and one of the crumbles was cold but plate luke warm (microwaved) so complained to server and had terrible attitude when walking off from group muttered “seems warm to me”

The service, the food and the overall experience was utterly shambolic. And would never ever recommend to come here again. As no apology, no explanation just seemed to not give a crap about customers.

Never write bad reviews, but want to make people aware to not spend hard earned cash on Christmas Day in this place.

(Reply) To the owner, thanks for your reply below. The two people that weren’t accounted for was the establishments mistake, we made an original booking, then a member of the family went back down two days later to add two more people on with the deposits being paid, so that wasn’t our mistake, it was whoever took the...

My family and I had our Christmas Day meal here. Whilst I don't like to run down local businesses, I feel that if I review, things can be improved fo future Xmas Days. The starter arrived 15 mins into the booking time. Not a problem ! The soup was delicious, but not enough, and the bread wasn't warm. I had butter whilst the other parson didn't. The other party member was given the wrong starter and was bluntly told that it was what she had ordered. Being elderly she didn't like to complain further and accepted the wrong starter. The meal came, and we didn't get the extra cauliflower cheese that we ordered nor the prosecco. Anyway, we were there for so long at that point we didn't want to cause further delay. Two hours had passed, and there was no dessert in sight. We queried this and was told that everyone in the place hadn't received their main, so we had to wait until they had. We decided to cancel as one member of the party was feeling cold and in pain from sitting in the chair for so long. We paid, but I noticed there was no difference in the cost whether we had the dessert or not. I didn't like the atmosphere , the one waitress was friendly, as was the bar staff, but one waitress was very curt ( maybe the stress of the day). We didn't feel the meal was value for money (£40) even though it...

Not at all a great experience. Stayed for 3 nights as a large family group. Rooms all mixed up (partially due to the booker) as all booked in the same name. One of the rooms was resold on booking.com as they hadn't checked in (flights delayed). Very frustrating as we all had to swap rooms.

Rooms were very basic but unbearably hot! No air-conditioning or fans and meant very little sleep. Beds were comfortable but pillows are paper thin and hard. No spares and when asked for extra was told there arent any. Not particularly clean; handprints on the walls, left over cider found in a drawer, hairs etc found everywhere in all the rooms.

Stayed for Sunday lunch as was booked. Staff were lovely and friendly. Food was nice enough but Portion sizes were poor and limited options for a large party.

Parking is available but it's a pub so quite limited when busy. Arrived on a Friday evening with a 2yr old and they had a live band on til 11. Appreciate they are a pub but the noise was ridiculously loud through the whole place. Should probably notify those booking that they have entertainment on.

Would definitely not recommend to anyone or stay here...