Myself and my partner visted visted recently and ordered are usual we come here very often and have done for a very long time but I've watchrd this place rapidly decline over the last 2 years i given it the odd chance every 2 to 3 months but after this visit i don't think ill ever return
So we arrived and ordered asking for my partners to be well done reaffirmed with server and unsured the cook to ensure its well done wait for order no issues only person there took 10 minutes but no issue I wait patiently because I understand the well done takes some time but he cooked the steak for far to little time no more than 2 minutes after he got the rest of order done I get handed the order ask again knowing there's no way its well done but giving benefit of the doubt sit in car check steak shocking rare take it back inside ask for it to be flashed and cooked throughly please as my partner is pregnant and the man's response "that's how I have it " that is well done " mind you still pink not close to medium in the slightest I choose to bite my tongue and wait patiently as I have a cool head but this guy just won't let it go making comments laughing it up with his colleague making sly jabs so after 10 minutes after enduring this awful encounter I go back to my car to give my partners her food there was no apology as she had already already ate some I'm just glad this was a good experience for your staff and they had a nice giggle to themselves right...
Read moreIf you're looking for an exceptional dining experience without breaking the bank, this burger bar is a definite must-visit! With its unbeatable value for money and an impressive array of food options, it's a true gem for food enthusiasts. The star of the show, the burgers, are cooked to perfection, boasting juicy and flavorful patties accompanied by an enticing range of toppings and sauces that allow you to create your dream burger. Not to mention, their creative and unique combinations are a delightful surprise for the taste buds.
Beyond the burgers, the menu also features a diverse selection of mouthwatering side dishes, from perfectly crispy fries to delectable onion rings and fresh salads, making every meal a well-rounded and satisfying experience.
The inviting ambience and friendly staff create a warm and welcoming atmosphere, ensuring that you feel right at home from the moment you step inside. The attentive service adds to the overall enjoyment of your visit, making it even more memorable.
Whether you're a burger aficionado or simply looking for a great place to enjoy a delicious and satisfying meal, this burger bar ticks all the boxes. It's the kind of place that leaves you excited to return and explore even more of their culinary delights. So, gather your friends and family and head over to this burger haven for a delightful dining adventure that...
Read moreHad heard really good things about these guys and placed a simple order through just eat for three burgers and chips. They failed to deliver the 3rd meal and I phoned them and they advised after making the mistake there was nothing they could do and take it up with just eat. Well you could do something. You can deliver the food you had been paid for.
When I take it up with just eat it says there is nothing they can do, case closed.
Both businesses have acted really poorly and I can't excuse how either have acted here. Either the Caerphilly mountain shack should have personally delivered the meal or just eat should have refunded. When you got nowhere with either it's very frustrating
So i'd avoid ordering from this place via just eat as they just take your money and ignore you.
The food itself we thought was average. I was hoping for a quality burger but it really felt poor quality beef. The bun and onions and sauces were fine but meat quality was very poor.
Finally the chips were tiny little fries which are pointless for a takeaway order as will always arrive cold at best.
So overall a negative experience. Let's hope they do better for...
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