Darran — Restaurant in Wales

Ordered Sunday Lunch was told couldn't order an extra Yorkshire as they were running low and might run out. Roast beef dinner was served with soggy bits of broccoli, soft reheated roast potatoes, a 50p size of dried up supposedly mashed potatoes, luke warm gravy and red congueled liquid which I was told later was red cabbage but there was nothing solid in it? On top of which had been placed a metal dish with the pigs in blankets so the red liquid was running throughout everything and all over the bottom of the dish? 1 carrot /batton and a slither of carrot. All in all appalling presentation and quality. Asked for a refund immediately. Walked to the bar to find 3 staff sarcastically discussing the plate until one member noticed I was stood there and tried to alert the others to stop. One staff member then asked "Can you tell me what's wrong with it?" I was shocked as he was looking at the plate but described it all anyway and said I was shocked he had to ask. He then told me they have lots of good reviews. No apology just more attempts to embarrass me. So shocked at the customer service, no offer of an alternative or any sorry for the food served. It might have been towards the end of service but the price doesn't go down so I would expect the correct meal and decent service. Will not be recommending at all.

Unbelievable reply, full of lies. Makes my mind up that I will never go to this place again. Disgusting service and to add a reply full of blatant lies just to make yourself look good is despicable. By the way I was a walk-in. I didn't book and was told you had several tables available for food, not that you were busy, running out of everything so be prepared for a dried up, over cooked small portioned roast at full price! Your arrogant attitude smells of rotten customer service and is totally unacceptable but doesn't surprise me now I've read your lovely apology! . Looks like the TA in Rogerstone provides great food, better quality, appropriate quantity and price and it definitely wouldn't take anything to improve the service to better yours. I know where I'm going next time and who to recommend. I will also make it known to people what type of person you are and the service...

I booked a table for pretty early in the evening, thinking it would be quiet, and all went well as we were sat at our table by a friendly waiter, who told us that he would be 'back in a few minutes' to take our drink orders. But alas, we never saw him again - or any other waiting staff for that matter! After 15 mins, I gave up waiting and went to the bar to get drinks, and thought that by the time I got back to the table, the waiter couldn't possibly be much longer. Well... we waited and waited, and after another 45 minutes of sitting there, we decided we would be better off leaving and going for a takeaway, as we were all starving. We have been to The Darran before and the service has sometimes been slow, but we at least got served! To just be sat at a table and forgotten/ignored felt really rude. This was supposed to be a farewell meal for my daughter with our family, as she is leaving for university tomorrow. My parents had travelled down for the occasion too. This has never happened to me before - it's pretty bog standard stuff to take people's orders, so I can't believe we never even got as far as ordering food. Needless to say, we won't attempt to eat there again. On the plus side, we saw some lovely dogs and the locals and bar staff were lovely, hence the one star. (To not get as far as the ordering of the food bit after an hour of waiting, means that one star is all I can give.) An apology about the wait, or at least some acknowledgement of the fact we were even there would've...

Called at lunchtime to book a table for this evening,,on arrival bar staff were looking for ages , despite a sign saying no tables available inside due a large booking, our booking couldn't be found, and despite a whole host of available tables on arrival we were given a choice of two dingy tables in the corner. A notice said please wait to be seated, despite this everyone else seemed to walk in and sit were they liked with out waiting to be shown to a table. When it comes to the food, the only choice of potato was chips, my wife is not over keen on chips, so ordered a sharing nacho dish. Basically this turned out to be a bowl of cheap version of Doritos covered in a tasteless obviously out of a jar cheese, some green stuff and four slices of a jalapeno pepper, there was no chives as mentioned in the very poetic licence on the menu. Now anybody that knows me will tell you that I love a steak and ale pie, so how disappointed I was to be presented with a concrete topping being past off as flakey pastry, the rest of the pie crust could have been used in a dental practice to remove teeth. In total the meal was dreadful. We don't live in the area and picked the Darren after visiting some years ago and having a fantastic meal. I can only think that either the busy day the pub has had grossly affected the normal standards or standards have dropped to an...