Glasfryn — Restaurant in Wales

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Thank you for your reply which is as helpful as your phonecall. You've failed to acknowledge my issue and in doing so confirmed my complaint. When we booked the table by internet or call on 26th you shouldn't have waited until the 1st of April a bank holiday to ring two hours before the sitting to cancel?!

So my review and advice stays the same, don't pre-book a table and assume it will be there on the day, especially if god forbid you are taking a dog to a dog friendly place.

This is one of my local places (next village along), we booked on Mother's Day and had two of three meals dreadful. We took a full refund on one meal it had been cooked that poorly. Nevertheless it is our local and we know mistakes and bad days happen. We booked a table for five at 12:30 on 26th March for 1st April in the bar with one dog - Bank Holiday meal with in-laws who had travelled from Norfolk to see us. We had an email on 30th March asking us to confirm our booking which we duly did.

9:45 on 1st April honestly thinking it was an April Fool, Glasfryn rung me to say our table wasn't available - despite our booking a week earlier. Apparently they only check the actual bookings at 9am on the day and therefore couldn't accomodate us. Absolutely flabbergasted - bank holiday booking cancelled with two hours notice. No big apology, no offer of future booking discount, was told could probably squeeze you in around 5pm. A phone call completely lacking apology and ownership, it was a oh well we just can't fit you in type of call.

I won't ever go here again now it was truly rotten service and as a big company their management of pre-bookings should be better especially on holidays and special bookings - such as our case with a dog.

Fish and Chips from The Big Fish in Mold (luckily open) as we couldn't secure a table on bank holiday anywhere...

Arrived as a party of 5 to celebrate a 75th birthday. 2 vegans/vegetarian 1 onion allergic

Not much menu choice and when asked if a dish could be made without onion the server advised not possible.

4 starters ordered and 4 mains sides salads, onion rings and chips. plus one light bite with a side portion of chips.

The starters were generous the mains were below a standard portion hence additional sides ordered. All nice tasty food but not enough of it and the side portion of onion rings ordered were not edible. Large portion but the onion inside was mushy and the batter held alot of water. Told the waitress when returned when meal finished as not returned since serving the meals and said the head chef cooked those. Offered to try but refused, as not edible whether head chef cooked or another member these should of been removed from the bill. They were not. When asked for the bill had to look for staff to request asked for the onion rings to be removed to which they advised as the food was delivered to the table but not eaten they would not remove the charge. Despite being inedible. The bill was paid in full however will not return . We'd rather spend our hard earned money on enjoyable food instead...

Visited today as a birthday treat. Waitress Lisa was lovely. Very friendly and welcoming. However, the food was apauling for the price. I chose the lamb which was chewy, dry and tastless. Partner chose the burger which was burnt and chips were cold. In fairness, when we complained they wiped the bill and gave us complimentary drinks. We will give the place a second chance because everyone deserves that. So today 25th May 2023 we gave this place that second chance. I ordered chicken in the basket and partner had the fish and chips. His meal was average but my chicken was dry so I was offered an alternative which of course i had to wait for, by the time my meal arrived my partner had finished. Alternative, beef and mushroom pie arrived. What can I say...... pastry not cooked, beef tough and the carrot was raw, seriously raw!! Complained and took off the bill. Waitress very apologetic and when I said that I was sorry to complain, she said not to worry because she had a lot to deal with that day ? ?? We had booked the Sunday lunch but promptly cancelled. No sign of manager with apology for spoiling what should have been a lovely relaxed meal together. NO THIRD...