Miner arms — Restaurant in Wales

So we found this amazingly friendly pub and restaurant while holidaying in the local area. We have a dog so finding places to be able to go and eat at is difficult. It is right in the centre of the village too. And judging by the people that were in the bar id say the locals enjoy it too. We were greeted as soon as we entered and everyone had smiles on their faces. We even got introduced to the landlady who was lovelly too. As soon as we entered the doggy area one of the members of staff arrived with 2 doggy treats for our dog and another who was already there. Nothing was too much of a problem for anyone. And smiles were in plentiful supply too. Onto the menu choices and it was a reasonable selection all of what you may expect from a small village pub. There were a couple of items out of stock on the menu but we were ok with that. When the food arrived we were pleasantly surprised. Great size portions and was obviously cooked fresh. And after speaking to our waiter most of it was home cooked and hand made. My only criticism would be that the food could be a little hotter. I think it would be as simple as serving on hotter plates. Overall superb find in a little village. Lovely staff and some good grub. We will definitely be going back when we next...

Called and booked a table and informed over the phone we would have a dog with us, person who took our booking was very pleasant, asking what time we wanted to book so that they could ensure we were seated as far away as possible from other tables who were also bringing their dogs. Very friendly welcome from Emma, who looked after us as soon as we walked through the door. Due to a change of chef, there was a slightly limited menu, until new one is released for next season, but when asked for an adjustment to a listed item, they were more than happy to oblige. The food was tasty and the portions were generous. The Bass cask ale was clear as a bell, tasted great and held it's head all the way down the glass. Music was great, not sure if there was a jukebox or piped in but a pleasant change to the usual options of chart 'bangers' or generic muzak. After a previous disappointing meal in a larger venue earlier in the week, this visit was a delight and would be more than happy to come back next time we are...

Unfortunately, the service and quality have gone downhill since I last reviewed.

Personal touches have gone for regulars, and we had to request our usual table in a dead restaurant.

Waitress was unwelcoming and had no customer service skills.

Food took 45 minutes to come out, and we were the only customers to cater for...it was clear to see why...

Steak was asked to be medium rare and came out well done. The pork chop was tough, and the fat was not rendered, so it was soggy. We had to ask for the basics of a steak knife with a steak... This demonstrated the lack of training or, indeed, customer care level of the waitress.

The whole experience was expensive, and we will not be returning, which is a shame due to the memories from better experiences...