Peking City — Restaurant in Wales

I ordered here because it was the closest that uses an app so I don't need to call and speak to anyone, which I hate. When I first started ordering their food was actually quite nice but something has happened over the past couple months where it's just not as good but because of the convenience of it I've continued to order from them regularly until now.

However, last time I ordered my order had a missing item so I felt I had to call having spend what I allowed myself to out of my usually weekly budget and clearly didn't get my money's worth. They were rude and dismissive on the phone. Young Girl with a stinking 'wish I was anywhere by here' attitude insists that everything was packed into the bag so I have received everything. Obviously just her saying that doesn't make the missing item just appear, so I again state that I've received everything except for this one item. There was a back and forth as though she was trying to argue that the order that I had in front of me was including an item that I did not have in front of me. Clearly not believing that I was telling the truth which made me feel very uncomfortable, especially because I don't like to call in the first place so having called them to mention that the item was missing in the first place was a lot for me. After a few minutes of effectively being bullied, eventually they said will refund you for that item and I said OK then we ended the call.

I've had nothing since so clearly that was just to get me off the phone and probably still convinced I got full order and had nothing better to do than to call and pretend 1 item was missing while the rest of my food went cold and ensure such a painful phone call with Miss I-couldn't-care-less as well as wasted that few extra pound that I got nothing for. Paying what I usually pay with delivery and service fees is usually only worth it if I get the full meal for 2 I ordered, otherwise I feel like the excitement of payday went to my head and I've wasted money because now I'm in a bad mood eating warm mediocre food.

Anyway, that was the final straw for me and was going to switch to a different type of takeaway. Thankfully, a new Chinese takeaway even closer to me has recently appeared so I can just switch to them. Hopefully it's not them just under another name, as there are 2 "restaurants" on the apps that I've realised recently have the same address so just them down twice and charge a little more on one of them which is ridiculous and feels like some kind of mild fraud to me, or at least, I feel a bit cheated.

I went from thinking they are OK and my easiest option so not bothering looking elsewhere to strongly disliking them and won't be giving them anymore of my money after how they made me feel on that phone call.

Yes, that may seem extreme to some but I've ordered from them regularly with no issues on my or their end, then for them to accuse me of lying and demean me like that, I feel it's justified.

I will not be recommending to any friends or locals, if asked about it, I'd be warning against and recommend the new place I've found instead!

I hope to never have to deal with them or any other name they trade...

Peking City Chinese Takeaway Restaurant De Winton Street Tonypandy Rhondda Located at the top end of the main street this has quickly become our very favourite takeaway Chinese restaurant Spotlessly clean with very friendly and helpful staff Offers a great home delivery service always delivered on the time which you can request when ordering Meals are freshly prepared and piping hot when delivered and simply delicious, a particular favourite of ours being Chicken Chop Suey which is packed with meat and fresh vegalables and the portion sizes are very generous We are now regular customers and we have enjoyed every meal that we have had immensely and we highly recommend the Peking...

Food was out for delivery for 30 mins despite us living genuinely a 10 second drive from the business, deep fried gyoza were soggy because food was out for delivery for so long, tempura king prawns were rock solid and rubbery, and the batter was not tempura batter, it was really thick and solid, also just tasted really odd, like hotdogs instead of seafood. rice was standard, fortune cookies slightly stale, also the char sui buns were way sweeter than they should have been, im just kinda disappointed that we spent £30+ on a meal that was kinda bad and left me...