Starbucks Coffee — Restaurant in Wales

We have been coming 2=3 times a week for the last 2 years and I have never experienced such cold and unfriendly service as today, by the apparent manager. Not even a smile and she charged us for the puppicinos despite ordering 2 medium lattes and cakes. My friend queried it and said officially they are supposed to charge for it! On the website site it states these are free. I also asked for 2 medium coffees to then be asked, did I want large! I had to say thank you loudly for the girl to make eye contact when she put my item down without so much as a smile, is it that difficult to...

“I had such a great experience thanks to Sarah and Donna. The store was really busy, but they handled everything so efficiently while still being friendly and polite. Sarah made my coffee exactly how I like it, and Donna went out of her way to check in and make sure I had everything I needed. It’s clear they work really well together and care about customer service. Starbucks is lucky...

Tom in the St David’s Starbucks literally makes THE best soy lattes I’ve ever had. I came in here by chance on my work commute last week and I have come every day since because he makes them so nice! Honestly, the lad has a coffee making gift. Such a warm nice environment which will be my new regular....