The Acorn - Commonwood — Restaurant in Wales

I'm going to be honest, I'm baffled by the positive reviews?

We called in on our way back from Erddig Parkrun for breakfast after a recommendation.

There were 3 tables of 4 to a table of us. We were shouted at that "we should have pre-ordered". We weren't aware, so apologies, but in our defence, nowhere is it stated that pre-orders should be made?

We didn't expect our food to be arriving all at the same time, as in the 12 of us, but we could reasonably expect it to arrive a table at a time? If you're providing tables and chairs to accommodate around 24-28 people, surely you should be able to serve them?

We asked for oat milk - I have a lactose intolerance. Not available. I had almond but if you had a nut allergy too, this would be impossible.

We all got our drinks haphazardly - mine was lukewarm. I didn't complain because I couldn't be bothered after all of the chaos of drinks not being delivered table by table.

Out of our party of 12, 3 of us hadn't got our orders an hour and a half after ordering. One lady, who is Dairy intolerant also, was given a "vegan breakfast" with eggs on it. She had to send it back and point out that the menu said 2 hash browns and toast - she'd received no toast and 1 hash brown. When her toast arrived, it had butter on it. She had to send it back.

We had to request a refund as my food hadn't arrived and I had to get going.

Lovely surroundings, chaos in service and food delivery. Sorry but giving Dairy free people Dairy is not good; neither is not serving people...

Went on Saturday after being told that the breakfast is amazing- went inside to ask if dogs were allowed in, stood at the very tall counter that at 5”2 I could just see over, 3 staff ignored me, 1 then took a tray of 2 drinks and shoved them down in front of customers still didn’t acknowledge me from 3 feet away, she returned behind the counter, still all 3 ignored me until I loudly said “excuse me” she came over and glared at me, I asked if dogs were allowed and was told grumpily ’not inside’, so I left, first impressions was that they just can’t be bothered, zero customer service so won’t...

I booked the lovely Christmassy heated Marquee for our cycling clubs Christmas lunch. It was a great atmosphere, staff were lovely and friendly and the food was served very efficiently despite there being over 40 of us. Our vegans were also well catered for. Thank you so much Tom, Dave and the rest of the team for looking after us so well. We really enjoyed our afternoon and the food...