The Ferry Inn, Pembroke Dock — Restaurant in Wales

As the 3 stars suggest... OK.

When we got there (just before the lunchtime rush) it was quiet. I noted at least 3 waiting staff stood about not doing a lot. We were seated quickly and orders taken. While waiting... We noticed things like the table condiments were grubby and grime (perhaps the waiting staff could have been tasked to or even proactively cleaned the place a little? While in a quiet period). Table surface damaged and a harbour for germs. Food/gravy/drink splatters dried up on the wall and architrave next to our table. Tired carpets and toilets badly in need of overhaul.

Food was nice, to be fair... Meats were tasty and the portions weren't bad... (Though you get bigger across the river.)

Veg came piled into stupidly small and unsteady bowls.

Gravy was lovely and there was plenty of it. Plenty of roasties too... But they could have done with being roasted some more.

All this is somewhat acceptable given the general standards in Pembrokeshire.... That is, until the bill hits you. £21.95 for a mixed meat Sunday dinner. Really? Sorry... Not worth that.

2 adult Sunday dinners and two children's chicken and chips with one round of non-alcoholic drinks set me back nearly £70. In my personal opinion, based on our experience that's too much. I wouldn't go back there and would not recommend.

Sorry if it sounds harsh... But just not good enough to be charging...

we went in sat at the table give a polite girl but then the other woman came out of the back to have some food and when we was waiting for food to come this woman (manager) was slaging customer off and bad mouthing them and asked the waitress to call a party of 8 that booked a table for drink and tell them that they have to give the table away but the pub was empty then the food came as we asked for one well done ribbeye and medium rare but both was rare and went to pay and they over charged me by giving me the wrong bill and lucky my mother was working it out and seen this and then trying to get a refund back was a night mere as the manager didn't know the refund code but then like magic she did

I can honestly tell everyone I won't be going back there unless they have a new manager or staff or new owner

the old owners was the best shame they have left

to sum it up bad customer service by management food was bad slagging off customer they are asking for drink and measure they wanting

I am hoping the refund will go through with out a issue so I don't need to go back there its a shame as it was a lovely friendly place for good food

the only good thing about this place was the young waitress and the bar man as they was polite I told them the issue and what I thought about it the staff...

Have been coming somewhat regularly since 2021, had really enjoyed each visit and left a previous positive review. However last time we visited was for a family members birthday - the weather took a crazy turn on our way and it was a miracle we found a road not too flooded to get there. Some of the family are local to the restaurant and got there on time, however the birthday girl and the rest of the family were delayed due to the road conditions. We were greeted by a rude member of staff declaring that we are late and will mess up table bookings - when I sat at the table my sister said she had been rude to her also while she was waiting for us, and then my mother asked if we could finish our starters before the mains came as they started to bring them out, she was told that it was not possible and it was our fault for being late. The place was mostly empty, and we hung around at the water side for 30 mins or so afterwards and noone else came in. The food was great but the service was unbelievably poor for the price paid. Most of our family work in hospitality/catering and it was a shock to the system to experience this off of the young, I can only assume, manager. We haven't been since as it has kind of ruined our enjoyment of...