The Gelli Bear — Restaurant in Wales

Table booked for 1.30 when arrived was asked to order drinks by the bar to take up stairs.when we finally got served due to the wait of one staff serving we had a vodka in a Brandy glass. Then we made our way up the narrow stairs carrying our drinks, to be welcomed by a dirty carpet. There was no one they to guide us to our table so we decided to find one ourselves. Staff came to take our orders, she told us we had a choice of three meats which was fine, plus what sauces we would like with our meal we asked for mint but none came with our meal, we asked again halfway through our meal for the mint sauce, still none came. During our meal we overheard the opposite table being told they could have a choice of meats plus the opportunity to have all of each meats on the same meal, little unfair as we didn't have that option, plus they asked for the same sauces. To my surprise they got theirs. Finished the meal which was OK nothing special and waited for staff to take away dishes and bring the desert meun etc, no sign of staff and no desert meun after waiting what felt like an age we decided to leave. On paying we wasn't asked if the meal was OK did you enjoy etc etc just took the money and a goodbye and that was that. looking back I wished I complained, but my feelings were they wouldn't be bothered with the feed back. At the end of the day it's pub food nothing more, but good manners and service go a long way. It's the repete customers that keep businesses going wouldn't be...

If I could give this no stars then I would! From the reviews I can clearly see that over all people r happy and enjoyed there visit! However my complaint is not about the food atmosphere staff or experience . To keep it short an incident took place on Sunday we’re a leg had broken off one of the chairs and that other chairs were also in poor condition. It had not only caused a fall to the floor and a painful injury yet not severe it had also caused upset and embarrassment . We contacted the establishment to let them know and if nothing else an apology given but the reply was let’s say a little defensive. They claim to have cctv footage of the incident but this does not explain the obvious upset caused. If anyone reading this suffers anxiety and u r the sort of person that doesn’t like to complain or speak up.. and I know many people don’t like to then the experience that actually took place is very different. I’m very angry that someone who should put there customers first can not even admit that something happened on there premisses and r refusing to take blame.. the furniture was in poor condition and a few people there had witnessed it so! The matter will not be taking a legal route but a bloody apology wouldn’t cost...

Had Sunday lunch today and it was awful and a very long wait for indelible food. My 2 daughters had soup and was sent with a sesame seeded burger roll never seen that before and tasted like a bows of curry sauce. Then finally 1hr 30 min after ariving our dinners came, me and my daughter sent ours back. All the Yorkshire puddings and stuffing was burnt and hard as bricks, the meat was scraps and very little for the price, tinned carrots, mushy sprouts and the cauliflower cheese was soggy and been sitting there a very long time and was only good for the bin. I would never send out food looking like that. Had Sunday lunch here in the past but this was awful. We refused to pay the full amount and only paid because some of my family did eat a small amount ,the meat came home for the dogs. Very disappointing as the staff were lovely and apologetic about the wait. such a lovely pub but food let's it down badly. And deleted my review...