The York Palace - JD Wetherspoon — Restaurant in Wales

I recently visited your establishment and I was ordering my food there was this ginger boy that looked around 19 he was very rude he had no manners at all and I found him quite shameful as I was ordering my bangers and mash and my cheap wine, cuz after all it is a good ol' wetherspoons, we had terrible customer service from the staff at the bar which didn't help because the building looks run down as I sat down at table I found it it was in a bit of a wonk and I turned to Valerie (Val) and I tell her "Oh Val we got a wonky table" and she looked at me and said "oh ken shut up and put rubber under it don't be an embarrassment" and I told her "Val, calling me an embarrassment, look at yourself I wouldn't have left the house in that state" as Val was drinking her cheap wine, cuz after all it if a good ol' wetherspoons, as time was ticking by and ticking by I was waiting for my bangers and mash and Val's pepperoni pizza with ham slices we were disgusted to see the food taking hours to get to us for it arrive and look like mud, everything was slapped on as if it was put in the micro, as I was eating my sausage, the thing is with me I don't cut my sausage I eat it whole I also add gravey to it cuz it goes in my whole quite well, as I was checking on my sausage trying to eat that ginger boy comes over again and says "is everything okay with the food" and look at him and go "blaarbbpbbbbt" and he looks at me stupid and think to myself what else am I suppose to say swallowing my sausage and then Val grabs a pepperoni slice and slaps me and tells me "ken close your mouth when you're eating" and as I jump out the seat and I run down the stairs as I can feel that banger coming out the other end of me, I push that ginger boy out the way to get into the stall and as he shouts at me I say "I need a poo" so thank you once again for giving me my bangers and mash I left a present for you...

13.11.22 Called in after the remembrance Sunday service had finished to grab a drink and a snack. This pub is directly opposite where the parade takes place. Knowing this you would think that the company would have staffed up to enable an efficient service...sadly not the case. There were just 2 staff on who were working extremely hard to accommodate the patrons, dealing with rudeness, clicking fingers and lots of huffing and puffing. Caio behind the bar was extremely apologetic whilst trying his hardest to get everybody served as quickly as he possibly could and dealt with complaints extremely professionally. He is most definitely a credit to the company . Another young girl who I didn't get the name of was very hard working, delivered food and was overall extremely polite despite being under pressure. This company needs to appreciate how hard working this team are as we saw back of house delivering meals also! Nothing was too much trouble for any of these staff members and just want to give a shout out to an overall...

Visited this pub recently and purchased a pint of Abbots ale which was obviously off. This Was changed by the barman for a different beer. Another customer also returned the same beer and complained about the taste. However they were continuing to sell this beer knowing there was a problem with it. As a CAMRA member I must say I was surprised.

My wife ordered a side salad with her meal which contained brown lettuce and rocket which was black and starting to decompose absolutely disgusting.

However full marks to the duty manager who was embarrassed by the condition of the salad and refunded the full amount for the meal.

As a regular patron of Whetherspoons I was totally shocked by the experience at The York Palace which also had grubby unclean tables and dirty previously used...