I made a booking for a baby shower with John who communicated quickly at first but then I had to visit to confirm final details with Leanne who called me back efficiently. I didn't receive any email with confirmation of buffet or prices, only verbal. Requested buffet was for a selection of plain sandwiches on brown and white bread, fillings chosen were cheese, ham, chicken & egg mayo for 30 people with chips as sides. On arrival we had a room reserved and tables for buffet & cakes to go on. There was no covering on the tables, I had brought a tablecloth that was used, there were no napkins supplied, again I had got some with me that we used. The plates for the food were brought out after the food? There were no forks to use to eat the chips? Presentation of the sandwiches was very poor - different platters and boards - no garnish at all or crisps etc. No condiments were offered - salt, pepper, sauces or mustard? No-one asked if everything was ok? I was advised to ask if we needed more of anything - I did request more chips as we only had 2 (shallow) bowls for 30 people? No-one helped to clear up once food was distributed amongst guests - we did this ourselves. None of the drinks glasses or cups and saucers were cleared either. When I requested a knife to cut our cake I was given a steak knife, told this is all that was available. There was a sign on the bar to help yourself to water but there was none available? Total cost was £305.50. I feel that this was way too much for what we received especially given the lack of customer service. Our guests all enjoyed the baby shower but I do feel that the food was very disappointing - I did mention this when settling the bill with Emily - I was informed we had the bill reduced by a couple of pounds and that comments would be passed on. I am more than happy to discuss as I feel that the 30 people who attended won't be in any rush to visit again.