The Waterside Café — Restaurant in Walsall

This used to be a fantastic cafe, but the last two times I have been it has been brought to its knees. It gets very busy as they offer afternoon tea alongside breakfast and lunches, with this I think they need to keep it separate. The most recent time I took my nan, the tables hadn't been cleaned and we had to go and ask if they could clean it down. When I ordered they said it would be a 40 minute wait for food but drinks would come out soon... We waited half n hour for the drinks yet people who were going up and ordering were getting theirs before us! A lot of the time the staff were joking behind the till, and didn't seem too bothered that complaints were coming in (we were not the only one waiting ages for drinks). The staff were not aware of the space around them, one dropped a full bottle of milk on the floor, left it whilst getting mop for it all to run out, block the entrance to the kitchen and be wasted. Don't think I'll be going back for food, really disappointed...

Poor customer service, slow, poor quality food and very overpriced (£7 for a basic sandwich). I feel so disappointed writing such a negative review but I am left with no choice after my experience today. Went to the cafe today and we ordered our food (two cheese and onion sandwiches and 2 children's hot dogs) - £32 with two coffees. We were told there would be a 20/30 minute wait. Fine. No issue with this. We then had to wait 45 minutes. We were not offered an apology for the lateness of our food. I checked my sandwich, and it had no red onion on. I brought this to their attention. They then took my sandwich to add the onion. This took 10 minutes. In total, I was waiting for 55 minutes before I actually got to eat my sandwich which is ridiculous with two toddlers in tow who were very bored by this point. No apology was offered by one single member of staff. Such a shame as this is a local cafe for us and I wanted to enjoy it but quite frankly, I didn't and we...

Breakfast looked lovely on arrival although did arrive within minutes of ordering which I thought was strange, first mouthful was cold and my husband exactly the same. When raised with the supervisor she said she would get it replaced. 2 minutes later the exact plates returned and when asked they confirmed they had been microwaved. This is not being replaced and nothing was obviously temperature checked prior to serving. Discusting, full refund given but I felt this was to keep us quiet and not spoil the 'posh' atmosphere they try and perceive. Another table next to us advised they had to complain about the temperature of food also. When asked for the manager i was told 'she isn't in today"

How can £30 worth of breakfast be served cold and when raised just popped in the microwave and brought back out . Absolutely appalling and a health hazard. Been coming here for years but definitely Won't...