Vila Spice & Grill (Restaurant & Takeaway)

This was 1 month ago.

Went with my veggie friend. They ordered a veggie samosa but got meat instead. We queried this and their meals were redone, however took longer after everyone else's had already arrived at the table. We'd finished when their redone meal arrived.

When we paid, we asked if they could knock off any price from their meal due to the meat being delivered, and the subsequent correct meal being late. They argued against this, stating that it didn't matter that she ate meat?

I don't see how this is any different to someone saying they're allergic to peanuts and their food being cooked in peanut oil. Or asking for halal meat and being served non halal. If you ask for certain dietary needs, these should be met.

I will say they did (eventually) agree to knock some of the price off.

Despite this, when we paid they were still trying to argue/defend instead of apologis. The man used the phrase 'mistakes happen'. Sorry but if 'mistakes happen' and you receive an allergen it's all ok according to this restaurant! :)

Shocked they did this and never apologised, so disappointed for my friend. I'd advise going to a different curry house in great barr if you have any dietary requirements.

Also read a reply to a review by someone named Imran and Megreen2610. The restaurants replies are so unprofessional and just mocking them. That's why I left it a month to write this review because evidently they dont listen to criticism. And if they reply to me I ain't gonna bother reading whatever nonsense they have to say, it's been a month - they had a chance to apologise and didn't. Go ahead and be petty. However, if you do want to take a review seriously - my advice would be to ask people when they book if anyone in their party has dietary requirements. This way the information is with you from the start and even if the restaurant is loud, the waiter can take note and double check if the order doesn't match dietary requirements.

To quote your own reply to Imran - please learn from your silly mistakes.

Been several times but this was pre covid. Must have different staff or new owners. Never visiting again after this. Dietary requirements not being met is not a simple mistake in the food industry, and it's disgusting they tried to argue it was.