We visited the Saxon Mill for Sunday dinner, after hearing about it's good reputation. However, we were really disappointed with the service we recieved. When we made the booking we made notes that I am a wheelchair user and my mother in law is disabled and can't walk up or down steps. We were able to get a blue badge parking bay by the entrance (although there were only 2), but when we went inside, we were led down a very long path, down steps (even though we said that we had notified them that we couldn't cope with steps) and right out to a building at the back of the pub, which was apparently the restaurant. We were led to a table right at the very far end (in a lot of pain by that point), and seated at a very small table which felt more suited to 3 people, not 5. It was very small and uncomfortable and we asked to be moved to a bigger table. The staff were not friendly or helpful or disability aware. Eventually, my husband found us a much more suitable table, serving the same food, right by the main entrance where we had come in to start with! They also had a step free path round to the back, which no one had told us about (despite being made aware of our disabilities), and there was no signage by the disabled parking to indicate the step free route. We ordered food at the bar, but it was the same menu as the main 'restaurant'. The beef roast dinner was lovely, and the beef cooked to perfection. The burger and chips was lovely too, as was the fish and chips. However, my daughter ordered crispy mango and soy noodles, which was not crispy at all. The rice noodles were overcooked, mushy and slimy, and the dish was tasteless. Sadly she couldn't eat it. I ordered sides of macaroni cheese, which was overly salted and a medley of green vegetables with samphire, green beans etc.. I love those vegetables, so was really looking forward to it, but when I chowed down, it tasted like it had been cooked in swimming pool water! There was a very strong chlorine taste which was awful. I asked the manager about it and he said they were cooked in fresh water, but my husband and son both tried it too, and almost spat it out! They both agreed the taste of chlorine was really strong. I can only imagine it was rinsed (like bagged salad) for preservation in the factory, but that the solution was too strong.

Sadly, by this point, we had lost our appetite for dessert, and didn't want to even stay there a minute longer, so we settled up and left. The manager was apologetic and did take the noodles and green veg off of our bill, but we were still left with a very unsatisfactory impression of the business.

It's a real shame, as the building itself was lovely and the setting by the river was beautiful. When we initially arrived I was going to enquire about hiring one of their function rooms for a party, but sadly we were put off. The icing on the cake, was when we asked where the disabled toilet was..... down the steps!!!

We won't be going back to this one, and I certainly wouldn't recommend it to anyone who is disabled.