Booked a table for 6.15pm for myself, partner and daughter, previously attended the Old Mill a handful of times to an excellent meal and service. Tonight’s food and service was absolutely disgusting and I can honestly say that we will never return to the Old Mill in Coventry again. To start, we waited 40 for our drinks to arrive, I asked a staff member how long the food is taking, got told by three bar staff different answers (45 mins, 45-1hour and 1+), I asked for someone to please let me know prior to ordering as our daughter was hungry and we couldn’t wait an hour and half. The Assistant Manager Jamie comes to the table - she asks what we would like to order, I asked her again how long the wait would be and told 30 minutes and this is correct as what she says goes. Jamie then goes on to say that there is short staff and there has been an accident in the kitchen where the chef has nearly chopped off his fingers and may need to go A&E for stitches - great to know so much detail prior to a food order - NOT. We therefore regrettably ordered starters and mains, the starters arrived around 35 minutes later (this is on top of the 40 minute wait we incurred for drinks). No issue with the starter aside from lots of food being out of stock upon ordering. Main arrived 40 minutes after the starters were taken away, we ordered another drink in this period which arrived 40 minutes later at the end of the meal. My daughter ordered sausage, mash, gravy and rice on the side, this arrived with chips, this was changed straight away. My curry which I ordered, the chicken was poor quality meal and the naan was rock solid. My partner ordered a rare steak, this arrived medium and fatty, he asked for a sauce which never materialised, the sauce on my daughters place which I thought was gravy was in fact bbq sauce. There was nobody about to ask for help and unfortunately the food was barely touched. My partner asked for the Manager, a man named Ralph appeared claiming to be so, he said how short staffed they were and again went into the kitchen incident stating that they were lucky the chef stayed - again too much info as it questions you on the health and safety in the kitchen. Ralph said he will look at the bill and be back. After 30 minutes we were still sat at the table waiting for Ralph, our plates still here and our daughter rather upset waiting for so long, we asked a waitress named CJ for some support and told her everything that had happened. CJ said that she will aim to get the meals removed from the bill for us and apologised that Ralph didn’t come back. After 5 minutes CJ returned saying the Manager will come see us as he doesn’t want to remove the food from the bill. Ralph returns with a receipt with the drinks removed and the blue light discount on the receipt - 20%. At this point we were thoroughly fed up and regrettably paid the outstanding bill. I have never had such a poor meal out and service, we all hadn’t eaten in preparation for having a nice meal and it was spoilt by so many different circumstances. I requested the names of both Ralph and Jamie prior to leaving and were told they were Assistant Managers. Throughout our three hours in the restaurant we heard one table complain due to their meal arriving after everyone else had finished, another complaining due to poor service, a table sending back food and on the way out a couple stating how disgusting their food was also. I never ever write reviews, however on this occasion it had to be done, Jamie and Ralph appeared to have little to none customer service skills and The Old Mill has gone considerably downhill.