Domino's Pizza - Crowborough — Restaurant in Wealden

I don’t think I’ve ever posted a google review before. I raised my concerns in store but they weren’t dealt with well.

Having gotten a notification to collect at 19.34 I entered the shop and gave my name. No further communication was made with me and 4 other customers came and went who ordered after me.

I asked several times for them to let me know what the hold up was and on the third attempt was told one of my sides wasn’t prepared, despite being told the order was ready.

Instead of letting me know upfront there had been a mistake and telling me what was going to happen next, I was ignored for a significant period of time. I had to make a real fuss for them to tell me that it would be 4 more minutes. I had waited 20 mins at this time, despite being told the order was ready before entering the store.

Had I known this I would have happily taken what was ready and left. And once I did suggest this the staff forgot again and I had to ask for my goods a second time. At this time the food I was given was luke warm.

I should also mention whilst I was there at least one other order was wrong which the customer raised and the item replaced

I asked for the manager and explained this wasn’t good enough with my number one feedback being better communication. Had this have happened the whole situation could have been avoided.

I said communicating in my job is key. I understand what it’s like to work in a high pressure environment. At this point the manager told me he was offended by this comment and that his job was much more stressful than mine, despite not knowing what I do.

All jobs are stressful, I completely accept this. However the feedback given was fair. I don’t think I’ve ever had a complaint handled so poorly. His defence was that it was a new team and the previous manager had left. Whilst this is understandable, dealing with with feedback of “communication could be better” by saying you are offended is unacceptable. If anything it rather proves my point.

I was offered a refund, however the whole experience left me quite shaken.

I hope the new franchisee finds their feet. But at least for now customers are better off avoiding entirely or driving to the Tunbridge...

If you want burnt tasteless pizza with a slice of arrogance and awful customer service from the managment then bang this is the place to go.

Pizzas collected. Got them back to reveal burnt and dry. Rung to ask a solution. Told I would be phoned back. 2 hours later. Nothing. Then when I rung back up was told "well we never told you we would call you back tonight" no mate you didn't but I kinda ordered food to eat it this eve.

Then to top it off I was told that "loads of people try it on" so I needed to send pics.

All that needed to be said was. Bring them back up and we will take a look and make you new ones or something.

"Too busy to deal with you" "We only have 3 staff"

Have written to dominos and absolutely no response from them at all. I have them the chance to remedy/apologise but nothing. So now this review. My brother in law has had the exact same service and phone calls with them. In fact the phone put...

Rating 1 star as it won't let me rate zero.

Ordered from this branch 3 times in the past year & every time the pizza has arrived undercooked (almost raw dough & uncooked meat), cold & with the wrong toppings, despite the correct order being printed on the label.

At first I complained but the replacements were just as incorrect & inedible. Drivers somehow take 20 minutes to go a mile & a half & can never seem to find my clearly numbered house, nor follow phone instructions.

We literally have to cook for 20 minutes when it arrives. It's easier & with less chance of food poisoning to drive the 15 mile round trip to Tunbridge Wells!

Avoid...