Starbucks Coffee — Restaurant in West Lancashire

Arrived here today at 18:45. The website says it is open until 19:30 and also on ‘google’

The door was open and two male colleagues stood behind the counter. So my intention was to purchase a drink for my eighty year old father with altzeimers.

I was told they were closed (why they had decided to close 45 minutes early was beyond me) and I asked if my father could use the toilet. They refused.

I explained he had a disability and they repeated it was closed (I noted at this stage his colleague looked uncomfortable)

I said there is no where else to go with any facility’s and where is he meant to go? The car park? They said yes.

Delightful people. I won’t be returning and if anyone is in same predicament there is a hedge by the side of Subway that can be used. Save your bucks and give this place one star. Disgraceful.

I will be following this up with my MP and see where his lies with the disability act.

I would also suggest when a shop is closed they would consider locking the shop and leaving but my feeling is they were just lying, cleaned up and putting their feet up for an hour. This place is effectively a service station in its situation. It’s always quiet and never particularly friendly but this is certainly the icing...

I normally don’t leave negative reviews unless I genuinely feel misled, but I feel compelled to share this.

I recently ordered a large coffee at Starbucks, but was handed what looked like a small. I politely asked the staff member, “I asked for a large, but you’ve given me a small.” Her response was, “Small is large.” That reply left me genuinely confused.

I want to be clear — this isn’t about the price. It’s about the principle and the misleading presentation. If what’s being served as “large” is actually the smallest size, then that’s a questionable marketing approach. It’s a shame I didn’t record the interaction, but if I’m wrong, I genuinely welcome the store or Starbucks to clarify or even call me out.

I can’t help but wonder how many other customers have walked away with a similar experience. Transparency matters — especially from a...

Update again. .still pushing the Mc Donalds theme, but now EG have had the genius idea to limit parking to 1 hr.

Yep, concerted effort to kill the business trade that keeps these places open. They obviously don't want the repeated purchases of customers in the store on laptops..

Updated.. Well they took the comfy chairs and slightly dark, but welcoming interior and turned it into a cheap and nasty version of Mc Donalds. Hard chairs, very nasty MDF table's that I swear they reopened MFI for . No atmosphere and uncomfortable

Friendly staff, good coffee. Bit more expensive than normal as it is on a services. Comments about push button coffee are laughable to the extreme!

I have been visiting here week in and out for over 12 months and not come across a rude member of staff yet, regardless of how...