Papa Johns Pizza — Restaurant in West Suffolk

I was sent the wrong item (not a big issue, I just threw it away, it happens), I made a very light hearted complaint (which I have a record of) and left it at that not wanting to mess around with refunds ect. The next time my partner rang to place an order she was subjected to a load of abuse from a man telling her that ' her husband was annoying', how 'People like us shouldn't complain' and this was 'the worse thing to ever happen to his store' and his drivers were not lying (although my complaint had nothing to do with any drivers). At this point my partner pretty intimidated as the man clearly knew our address and had linked our social media to to our phone number, ended the call.

This was very strange as the complaint was so small and polite, to get this level of aggression towards a customer from this man who we assume was the owner was a huge over reaction.

This store seems to be under poor management, we will be sticking to Pizza Hut, Dominos...

Absolute rubbish, they took my my payment for the food without the order going through. We waited for the food and realised it wasn’t coming. We phoned them up where they told us we had to reorder and pay AGAIN. We’ve got to email head office for a refund which we won’t get for a week. The order then came an hour late with all the wrong things. When I phoned them to let them know they were completely rude and hung up the phone on me. Wouldn’t ever order...

Bury st edmunds papa John's, normally I recieve a lovely phone call explain where I live and get pizza, tonight a rude lady cpuldnt find our address, refused to go where we told her too and parked down the road from my house while she told me she was going to leave with my food, I had to walk to the next street to get my pizza and had to listen to her tell me that she couldnt see my house when I watched her stop...