Restaurants at The Ickworth Hotel

Afternoon tea booked for a birthday (noted in the booking) with dog. Checked on booking last week and double checked on dog and I was informed we would be in the conservatory. Arrived 15 minutes early to the hotel with the dog and were told we would be in the conservatory. At the conservatory informed we were in a different room. Bearing in mind there were only two people present in the conservatory! We were shown to an empty warm carpeted room with drab stained chairs and were not given a choice of which table to sit at and given a table behind the door. Ordered tea (were not provided with a choice) . Ordered sparkling water which arrived in an unsealed bottle and it was barely sparkling. 35 mins after arriving and really forgotten about I walked to ask where the cream tea was and informed it was being made’fresh’. It arrived with no explanation about the deserts and was anything but ‘fresh’. Hard corners of bread. Warmed scones that went cold and rock hard and dry. To top all of this they automatically added a 20% tip. I did not have the strength to reduce this. It was a huge disappointment and I would not recommend. Their ‘waggy tails tea’ welcome was non existent. No acknowledgement of my daughter’s birthday. As I say disappointed.