Bird In Hand - Woking — Restaurant in Woking

Third visit in 2 months –fantastic each time! The food is wonderful, with fresh ingredients cooked and presented to perfection. The staff are friendly, attentive without being intrusive, and knowledgeable about the food and its preparation. The restaurant is quite spacious, and the atmosphere has been great each time. The outstanding feature of this pub restaurant for us is the degree to which it is coeliac-friendly. We booked on-line and noted then that one of us has coeliac disease, and on arrival as we were seated at our table, the member of staff discreetly asked which of us was coeliac, and stated that although there are many menu choices labelled gluten free, many more of their dishes can be prepared in a gluten- free manner as everything is prepared to order. When we placed our order, we commented on how much more confident we are eating here, coeliac-wise, compared with other establishments, as all the waiting staff are so switched on to it. We were then told that kitchen staff are also really aware and that orders that need to be gluten-free are prepared in a separate area, with dedicated colour-coded implements and utensils to avoid cross-contamination. It is clearly taken as seriously as it needs to be. I imagine they deal with allergies in the same impressive way. Whilst these measures are unnecessary for most people, everyone can take note of the level of care taken to prepare and serve the delicious food. Highly...

Not suitable for vegans or vegetarians!

There are currently 2 main vegetarian meals on the menu. Not much to choose from!

There are NO vegan options on the menu, literally zero. There’s one showing on their online menu, but this is not shown on their printed / in restaurant menus. They were not happy to cook this as it was ‘not available’.

The staff were happy to ‘create’ me a veganised meal, which initially, I thought was great and I was delighted with the customer service / experience. However, the customised meal consisted of a vegan burger and some salad, which they charged me £15.50 for, which is one of the most expensive main meals on the menu, following closely behind the steak that comes with all the trimmings.

If I wanted to have a pudding, the only option was sorbet.

Lots of local restaurants have upped their game when it comes to vegan and veggie food, but unfortunately this pub was a real disappointment.

Would not recommend and I won’t be going again until they review their menu and add more vegan /...

As one of our part is Celiac, I did my research, found this place well reviewed AND Gluten Free ... with for example, a customer review from just two weeks ago saying : " the member of staff discreetly asked which of us was coeliac, and stated that although there are many menu choices labelled gluten free, many more of their dishes can be prepared in a gluten- free manner as everything is prepared to order." And noted that the menu also clearly states Roasts are available Gluten Free (see Photo) with both Yorkshire Pudding and Cauliflower Cheese listed under this heading. On the day however (Sunday 21st Sep) ; we are told that the Yorkshire Pudding AND the Cauliflower Cheese is in fact NOT available Gluten Free and can not be made to order ?!?!

As she was the Birthday Girl and looking forward to said items in particular this was very disapointing.

At the very least - be more specific about your menu options and clarify your menu please! (Perhaps you could include alternative menus on...