Pizza Palace Wolverhampton — Restaurant in Wolverhampton

Worst EVER EVER EVER EVER food experience! Worst! Delivery driver went to the wrong address even though app has correct address. When I called Pizza Palace I was informed that the driver had gone to the wrong address and they shop would have to remake my order as the food had got cold. An hour later my order was still not delivered. I called the shop to find out and the lady that I spoke to said it was unacceptable that my food was over an hour late she then said that I would get a free refund for the massive delay. I accepted this and I waited for over 11 days for my refund. I called the shop to find out why my refund was not deposited and the lady I spoke to said Just Eat were sorting it out as the shop had passed the refund request to them. This morning ( the 11th day after my refund promise) I got in touch with Just Eat and they informed me that Pizza Palace had never been in touch with them regarding a refund and its up to Pizza Palace to refund me. I called Pizza Palace this evening to inform them of what Just Eat had told me and this time I spoke to the manager of Pizza Palace who basically said to me that I was lying and that my order was never that late and that they don't do refunds. I then told him to ask the team that I dealt with on the 20th of December and he said he wouldn't do that because he is the boss. This is the 3rd time I have been messed about by Pizza Palace and as I said before this was the worst ever experience. If that's how the manager talks to his customers and shouts to them and calls them liars even though I have physical proof then it's just poor management and a very poor service. Will NEVER EVER order from Pizza Palace ever again. Dissatisfied and disappointed. I am willing to submit my evidence and if the lady that I was dealing with from Pizza Palace is allowed to speak to me she can if being honest back all this up. Worst case of dealing with...

Run down shop (see photos) , ripped seats , dirty walls , floor tiles damaged, and a great big wooden carbuncle right in the front of the shop that resembles a stage ...... what the hell is this ? The odd stage looking thing is made from chipboard and thus shouldn't really be in a food area , as it is not really hygenic to clean. The electrical socket above an ice cream freezer is filthy, and the wallpaper is peeling off on one wall. How this place has passed a food hygiene inspection by the council , I never know. Now for the service.........which was atrociously slow and it wasn't really busy. Now the food , it was edible .....and so far , I haven't had any bad stomach problems , so fingers crossed. The food was sparse too , I had medium kebab meat and chips , which cost £5 but there was hardly anything there. Got asked for salad with the meat , only to find that there weren't any tomatoes (who doesn't have tomatoes in their salad for heaven's sake). The menu on the wall is split up and needs laying out better , as the list of pizzas are divided at different ends and should be all together like other pizza establishments , so you can see the full choice. Won't be using this place again , as it's dirty , service is poor , food is mediocre and portion size is too small, and the shop needs gutting and starting again before someone is ill from the dirty surroundings. Wolves council need to visit this place and check their...

Order from Pizza palace at your own peril. Ordered 2 boxes of large pizza from pizza palace Wolverhampton since 18:00 and yet to take delivery now at 20:18 Slept & woke up & bored the app was still spinning &waiting to confirm order from restaurant. I called and the guy who picked want very courteous as we could not hear each other very well besides his English was poor. He dropped the line & i called back. He said their machine wasn't working hence they didn't get the order. He took my number & promised to call back. I got a call shortly after & was told the pizza will get to me in the next half an hr. I called back an hr after that to say that am yet to take the delivery & besides am no longer interested as the children have started going to bed. They couldn't even guide me to cancel but dropped the phone on me again. I got another call @ 20:01 telling me the pizza will be delivered shortly and I demanded to know the time & I was told 10mins told. This is already 20:26& the pizza is not yet here. The pizza was meant to be a surprise to spice up the evening for the children unfortunately the pizza is not here & kids have gone to sleep. Pls refund my money as am no longer interested even if your pizza is the best in...