Veggie Lounge — Restaurant in Wolverhampton

Would give this place no stars if I could. I used to always order from this place no issues. Ordered today and my pizza was over done and hard and my chips were burnt. I called them and explained that my food is over done hard and burnt (photo attached) I expected a sorry and not a issue we will get another pizza out to you. Instead the lady argued with me put me on hold came back and said we have changed our cheese so all our pizzas are burnt today it’s a extra crispy style as we changed the cheese then said ‘ well what do you want me to do about it?’ After going back and fourth she said give us the food back and we will refund you the money. I told her me and my partner came back from work tired waited an hour so have had some of the pizza (2 slices each) as we were so hungry! She said that’s fine. Her delivery driver came then argued with me again and said what do you want? After again disputing he took the food. THEN she proceeded to call me on unknown at 9pm to Argue about a pizza again! Oh my god. The food at this place hasn’t even been too bad before but the way they handled this and the customer service is SHOCKING. Accept fault and rectify it not argue with your customers and say we changed our cheese our customers like a crispy extra done style. The food hasn’t even bothered us too much. It’s the fact I’ve had to debate with them over a pizza. Very poor customer service honestly don’t even bother with the way they call people looking for an argument over their own error. No people do not like Extra crispy burnt pizzas. If I’m paying and waiting then getting burnt food then having to re order and wait again then apologise and give me my money back without the lip! Lost us as customers for good. Check picture below my pizza was hard as a rock over done cheese was sliding off in...

Amazing, very cheap food. It can be hard to find vegan and vegetarian takeaway food that isn't just a bean or mushroom burger, but there are so many options here and everything I've tried so far has been delicious. The popcorn chicken and chicken drumsticks are firm favourites of ours.

EDIT 13/03/2025: Unfortunately we've stopped ordering from here now, as the recipe was for the popcorn chicken has changed and it's absolutely dreadful (sorry :( ) and they don't do the chicken drumsticks anymore. I'm guessing they had trouble sourcing what they used to use which is really a shame. The curly fries are nice but it's not worth ordering just for curly fries so we'll just keep checking back to see if the old chicken stuff comes back, and until then hold off. Fingers crossed the old stuff comes back because it was...

I live in Liverpool, so I have absolutely no reason to say anything positive even—why would I bother to comment? But wow! I never thought I’d have a proper takeaway like this again. I usually love a la carte, posh vegan restaurants, but I’ve missed the greasy, indulgent pizzas I used to have before going vegan—and this place delivered exactly that. The calzone, garlic bread, and pizza were all incredible. Even better, it was a hit with my two autistic kids, which isn’t always easy. We were just visiting the Black Country Museum, and if I’m ever in the area again, of course I’ll be ordering—because wow. Ignore the other negative reviews—they’re talking rubbish. Maybe they just don’t like...