Shaz Authentic bangladeshi Indian restaurant & Takeaway Ltd — Restaurant in Worthing

The menu proudly describes the food as authentic Indian and Bangladeshi cuisine made with fresh herbs and spices. Of course, I understand that most restaurants use a bit of marketing flair to attract customers—I wasn’t expecting Michelin-starred quality or to be transported to the streets of Mumbai. But this meal was unnecessarily disappointing.

I say “unnecessarily” because with just a little more care, the food could have been perfectly decent. Instead, what we received felt careless.

To start with, the chicken korma was overwhelmingly sweet—more like a dessert than a main dish. While a hint of sugar can work in a korma, this was cloying and lacked any depth of flavour.

The pilau rice was equally underwhelming. It appeared to be plain boiled rice with food colouring, possibly introduced to cloves and cardamom from a safe distance, but without any real infusion of spice. There was no trace of turmeric, cumin, or coriander in either taste or appearance.

The King Prawn Rogan was perhaps the most acceptable item, though it still lacked richness and depth—it tasted hollow and uninspired.

The worst dish, however, was the sag paneer. There was barely any spinach in sight, replaced instead by a bland, beige sauce that dominated the dish. What should have been paneer seemed to be mozzarella, which was an unpleasant surprise—and once again, the whole thing was inexplicably sweet. Sugar in sag paneer? Why?

Overall, I wasn’t looking for high-end cuisine—just a reasonably enjoyable, standard Anglo-Indian takeaway. Unfortunately, even that modest expectation wasn’t met. A...

The food was delicious as usual. The front of house was here with a woman "helper". Although we had seen her there many times in the past, it still looked like yesterday was her first day as she was shown how to place the cutlery and other basic duties throughout the evening. It felt uncomfortable as she kept hovering behind our table and did not seem to understand simple requests from customers in English. She brought plates over but instead of placing them on the table would stand behind you expecting you to take them from her, same when collecting them from the table, she would stand there and wait for you to give them to her. We were asked if we wanted poppadoms as soon as we were seated which arrived within minutes with dips. However, nobody asked for our drinks orders and when we were halfway through the poppadoms, we had to ask the front of the house for drinks ourselves. He only took our full order much later and unsure if he was having a bad day but we didn't see him smile once the whole time we were there. She took the card payment at the end of the evening which was a little worrying as it did not look like she knew what she was doing and again, he had to show her afterwards, while binning our receipt which we never saw (we had to check our bank app to make sure the payment had gone through and that it was for the correct amount). All in all, we love the food there so we will absolutely return but the service was truly...

We ordered a curry through this company and asked for it to be delivered at 1930 hours. They arrived at 1830 hours about 15mins after we ordered. We sent the driver away and called Shaz to complain and request a fresh new curry be cooked. They promised they would send a new Curry and apologised. The same driver arrived an hour later with food but we discovered it was luke warm. We knew they had just put the curry aside and kept it relatively warm. The venue is about 10min walk away so there is no way the food would be as cold as it was having being driven. We called to complain and asked for compensation. Shaz just denied keeping it warm and said I had to take my complaint up with Just Eat. The conversation was not civil. The man kept interrupting me telling me to give the Curry back and they'll give a new 1. This food was now on out plate. We asked for a 50% discount as the order was over £45 and we had to heat this food up ourselves. They kept saying they couldn't give us a refund as we paid Just Eat but the issue with the warmth and quality of the food is nothing to do with Just Eat. The man then put the phone down on me after repeatedly interrupting me and shouting at me. This company do not have a clue about customer service. Be warned. If they take your money regardless of the quality of the food you will not see it again.. Go...