The Bell — Restaurant in Wychavon

This is been one of my favourite places to dine, food and the service has always been outstanding, I don't expect food business to get it right 100-percent of the time but on my last visit the food was awful, cheap meat cuts and tasteless, As I prefer to give my feedback privately,, so I phoned the next day and I spoke to the business manager Kerry, her reaction was shocking, making me feel like I was the problem for phoning, I was really taken aback by her reaction, it was so rude and condescending.. I have lost count of how many people I have previously recommended. the bell to Is this really how you value your customers Kerry?? Won't be rushing back after this encounter and will certainly not be recommending the bell again

Your response said it all Kerry it id so disappointing, you don’t get it from the customer perspective, you still come across as defensive, and not taking on board my feedback

Your response:

“I do not disagree as we make mistakes like any other business. I am the least defensive person you can imagine and well versed with customer communication. Many thanks for the...

An excellent experience with very friendly & helpful staff. The room was spacious & very clean & although basic, the bed was very comfortable & I slept really well. Although hairdryers are available, it is on request & not in the room. They are closed between 15:00 & 18:00 so you need to check in before or after those times. Expedia stated from 13:00 so this led to a wait as I arrive at 17:00 however checking my message from the pub, it did state check in from 18:00. There is parking directly outside the pub for patrons only but this is limited. The food is amazing! I had steak with fried bacon, onion & potatoes. The peppercorn sauce was not for me though as I felt it bland, but that's personal taste. The steak was perfectly cooked & I could eat it again right now!!! 🤤 I also had a chocolate dessert which was sublime. For breakfast, it's only an hour slot 08:00 - 09:00 but I'd thought I'd been told it was 09:00 - 10:00. The chef however was very accommodating & made me a perfectly cooked bacon omelette & tea before I checked out....

The building occupies a commanding location in this pretty village and the owners appear to be making good use of the space. It is a pub, a restaurant, a B&B and most likely the hub of the village community. At a time when the going in the hospitality industry is tough, this business appears to be making the most of its assets.||||I stayed for one night while on route to somewhere else. I did not know the a area but was looking for somewhere cheap to stay over. I was really quite surprised at what I got for my £60. There is ample off-road parking and the two bar areas are comfortable, modern and welcoming. The staff were cheerful and polite, even though I arrived late on and well into their shift. The room I had was fully adequate; not overly large and could benefit from redecorating but perfectly fine at the price. Likewise the bathroom and shower.||||Crowning glory was the breakfast. Full English plus all the trimmings in an impressive dining area. For somewhere in such a remote location, this is a top place to stay when...