The Swan at Martin Hussingtree — Restaurant in Wychavon

After the recent makeover, The Swan Pub in Martin Hussingtree now boasts an inviting decor with modern tables and furnishings. This fresh appearance, however, contrasts starkly with our service experience, which was disappointingly subpar.

We visited on a seemingly quiet Sunday, post-rush hour, to find the ambiance calm and staff visibly available around the bar. Despite this, our arrival went unacknowledged in what appeared to be a waiting area, leaving us to approach the bar ourselves for seating and service.

Initially, our drinks were served promptly, setting a promising tone that, regrettably, did not extend to our meal service. It took over 50 minutes for our two dishes to arrive. During our wait, we were informed of a shortage of roast potatoes—20 minutes into our already prolonged wait—with mash or new potatoes offered as alternatives. Even then, our meals took an additional half hour to be served.

Given the premium price of £21 per Sunday meal, the quality, though slightly above average, did not meet our expectations, particularly given the limited Sunday menu which implied pre-preparation. The apparent lack of initiative from the staff to offer any form of compensation for the delays, such as complimentary soft drinks, further compounded our dissatisfaction considering our drinks were empty when they informed us of the lack of potatoes.

Our experience was further marred by observing other diners who arrived after us receive their meals sooner. This inconsistency in service made us feel overlooked. The conclusion of our visit saw us seeking out staff at the bar to pay, due to a lack of attentive service at our table.

In summary, while the food at The Swan can be described as pleasantly decent, its value is diminished by its price and the significant letdown of the service. An expected wait time of 50 minutes not only detracts from the dining experience but leaves a lingering disappointment. Despite the potential for a memorable meal, the service failures are too significant to overlook, resulting in a 2-star rating. This establishment demonstrates that even with quality ingredients, the overall experience can be soured by inadequate service and attention to detail.

Despite this experience, we were open to giving The Swan another chance, hoping our visit was an exception rather than the norm. However, it’s worth noting that we had been forewarned by friends about the potential for slow service, particularly regarding wait times for food. This preexisting knowledge tempers our optimism with a...

Here is my experience at this pub, I never go to the effort of leaving reviews, but hopefully this will prevent anyone else from wasting their time and money.

On arrival, we stood for a few minutes whilst 3 (what looked like) senior members of staff finished their conversation. Eventually, we were seated by a different member of staff from the 3, who continued to converse. When seated and given menus, we were not informed of any unavailable items, so when we were finally asked our food order 30 minutes later, we were told 2 out of the 4 meal choices were not available.

We had come to celebrate my nephew's 16th Birthday, and tried to order him a cider with his meal, in line with government guidelines, and was told I couldn't purchase the cider because he wasn't 18 despite all other members of the party being adults, it's a bit of a grey area, but nonetheless, it ruined the occasion for him slightly.

Food arrived, the Hunter's Chicken bacon was burnt black, and the cheeseburger was cold. There was no sauce given with the cauliflower wings also, which were very dry.

Finally, when we received the bill, we were instructed on how to leave a tip, and fiercely watched and pressured into leaving a tip when making final payment. I wouldn't usually mention this but, we were definitely pressured into leaving a tip despite a number of issues with both the food and the service.

Again, I don't usually leave reviews, but when you're paying premium prices and receiving that service/food quality, people are entitled to know. Would...

Unfortunately left very disappointed! Was really excited to visit the Swan under its new management especially as we have always really enjoyed the Anchor but sadly we didn’t have a good experience at all.

The service was poor, I know it’s newly opened but the waitresses lacked knowledge or enthusiasm barely cracked a smile. Service was slow and non attentive. After our first drinks order we didn’t have another as no one came back to check in or even to find out how our food was.

Secondly the availability for gluten free was very poor. There was no separate menu but I was told most dishes could be made gluten free to find out when I ordered that I could only actually have a burger with a GF bun which I didn’t really want. To add to that when it came out I checked with the waitress if it was GF as she didn’t notify my and she was unsure. So I then had to get up to go and find the manager to get her to check before eating it. At which point after it having being returned to the kitchen for checks it was then cold.

Finally the plates of food were very underwhelming. Poorly presented and lacking considering the price we were paying. Portions were pretty small and plates just filled with chips nothing else to appeal like seen it pictures and suggested on the menus.

A real shame, as was looking forward to Droitwich having a nice pub with good food. Let’s hope it’s just some...