Queens Head — Restaurant in Wyre Forest

My neighbours took my wife and I there for lunch as a birthday present for me because they had had a good experience previously. They said we could take our dog because they had seen the sign 'dog friendly'. Yes they were dog friendly but you had to sit in the back dining room which was effectively a corridor which contained the entrance to the toilets and also had the Fire Escape door at one end. The Fire Escape door also doubled up as the entrance to the Garden. It was a cold windy day and the door was open although clearly marked 'Please close when not in use' I closed it but it was opened on a number of occasions to allow a child to wander around outside. On arrival at our seats the waiter immediately took our drinks order. He brought the drinks to the table and then went and fetched the menus. We then waited at least 20 minutes for the waiter to come and take our order. The other couple thinking that perhaps they needed to order at the bar went to the bar and were told that a waiter would come and take the order which he did immediately, strange that! There were a number of items not available including fish! We gave our order and waited at least half an hour (we had burgers) for the food to come to the table, the food to be fair was quite good. No cutlery so another wait whilst he fetched the cutlery. Would you like any Salt/Vinegar/Sauces etc so another wait whilst he fetched those. All in all a display of shall we say 'Training Needs and perhaps lack of motivation. Having been in the hospitality business all I'll say is good customers are hard to come by, when you get them look after them. You only get one chance to make a first impression and this was pretty miserable. Up your game Queens Head or you'll fail...

We booked Sunday lunch at this delightful pub where we had spent the previous evening. I was really looking forward to a rare Sunday gluten free Lunch Two courses for £10 sounded a bargain What a disappointment it turned out to be- It was mains and dessert not mains and starter

The beef was ok slightly over cooked to my liking and not a pink sliver in sight

The vegetables were to share with my 2 friends and had not been drained and were stood in water in the tin serving dish Sadly there was no gf Yorkshire pudding but I didn’t expect there to be The roast potatoes were not roasted at all- they were par boiled and then finished off with a crispy coating . There was no gf gravy, just gravy jus, which looked like pink watery yogurt in a gravy boat and tasted , well, quite hard to describe. Gordon Ramsey would have thrown it across the room as this was not jus at all.

There was no choice for gf desert, just the obligatory ice cream!

We waited ages to pay and could have walked out without paying There was one girl in the bar which was piled high with dirty glasses waiting to be removed, as she was rushed off her feet

The other girl who was waiting on the tables was also rushed off her feet and had no time to take our money

Lastly, we were placed sitting next to what was an old section of a bird aviary, complete with old bird poo on the wall, someone must have thought it made a nice wall decoration

The pub was obviously was not aware of health and safety, and hygiene, respiratory diseases can be caught from bird poo

All in all, I was disappointed- other diners thought it was alright- no one was in raptures about it- then I guess you get what you pay for Up your prices and definitely up your...

I gave 2stars because there was a wedding reception in one of the rooms and the area is picturesque, otherwise it would have been 1star. Pork loin in a pepper sauce with mushrooms, new potatoes and seasonal vegetables for me. Leg of lamb with creamy mash and seasonal vegetables for my husband. It took more than half an hour from ordering to get to the table. We were the only people in the room, but I did see a bowl of chips go outside. 4 very small rounds of pork smothered in large slices of mushrooms which looked very old and wrinkled. New potatoes were cut in two and appeared reheated, not fresh,as the edges were very hard. Hard mange tout and lifeless strips of cabbage. I did not attempt the broccoli as it was yellowing and sprouting. My husbands lamb was very over cooked. Mashed potatoes were certainly not creamy but did have plenty of lumps. Same choice of veg and a mini jug of thin watery tasteless gravy. Staff were wandering round but made no attempt to ask us about our food, probably too embarrassed. Certainly not a pub to try again. A...